ER Patient Access Navigator

Highmark Health; Erie, Northern (Erie County, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Highmark Health seeks a patient access representative to conduct scheduling, registration, and admitting functions, including verifying insurance and collecting patient financial responsibilities. The role requires accurate data entry, HIPAA compliance, and strong customer service.

Responsibilities include coordinating with payors, navigating the ADT system, and ensuring timely, accurate bill submissions. The position emphasizes empathy, composure under pressure, and teamwork in a high-acuity

Qualifications

• HS/GED or 1–3 months related experience or training.
• Experience operating a PC and using software applications.
• Preferred knowledge of medical terminology or insurance.

Responsibilities

• Schedule, register, and admit patients at bedside as needed.
• Verify insurance information through payor contacts, phone, or online tools.
• Collect data for bill submission and post payment transactions in the system.
• Identify patient financial responsibilities and communicate them clearly.
• Maintain patient confidentiality and comply with HIPAA and AHN policies.

Skills

Customer service

Attention to detail

Communication

multitask

Education

High School Diploma or GED

Tools

EHR systems

PC proficiency

Job description

Highmark Health seeks a patient access representative to conduct scheduling, registration, and admitting functions, including verifying insurance and collecting patient financial responsibilities. The role requires accurate data entry, HIPAA compliance, and strong customer service.

Responsibilities include coordinating with payors, navigating the ADT system, and ensuring timely, accurate bill submissions. The position emphasizes empathy, composure under pressure, and teamwork in a high-acuity