Patient Access Navigator II

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Highmark Health's Allegheny Health Network is hiring a Patient Access professional in Pittsburgh to manage scheduling, preregistration, and financial clearance, ensuring patients understand their financial responsibilities and expected services.

The role emphasizes accurate data, insurance verification, and coordinating with physicians, payors, and care teams, while maintaining HIPAA compliance and delivering a positive patient experience.

Qualifications

• Minimum high school diploma or GED; or equivalent
• Two years of related experience preferred in medical, financial services, or customer service environments
• Call/Service Center experience preferred

Responsibilities

• Performs scheduling and preregistration tasks while validating patient data.
• Verifies insurance, determines benefit coverage, and documents COB details.
• Assesses patient financial responsibilities and explains estimates.
• Collects payments and reconciles daily transactions.
• Delivers positive patient experiences and maintains professional relationships.
• Adheres to organizational policies and participates in required training.
• Resolves patient issues and escalates when needed

Skills

Customer service

Data entry

PC literacy

Communication skills

Education

High school diploma or GED

Job description

Highmark Health's Allegheny Health Network is hiring a Patient Access professional in Pittsburgh to manage scheduling, preregistration, and financial clearance, ensuring patients understand their financial responsibilities and expected services.

The role emphasizes accurate data, insurance verification, and coordinating with physicians, payors, and care teams, while maintaining HIPAA compliance and delivering a positive patient experience.