ER Discharge & Follow-Up Coordinator

HCA Healthcare; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

TriStar Centennial Medical Center is seeking an ER Discharge Coordinator to manage bedside scheduling as part of the centralized ER and Urgent Care Follow-up programs, emphasizing a bedside-initiated patient experience and faster scheduling.

The role centers on delivering a positive customer experience in a patient-centered, quality-driven environment, with clear communication to leadership and care teams to elevate service and patient outcomes.

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Communication skills

Job description

TriStar Centennial Medical Center is seeking an ER Discharge Coordinator to manage bedside scheduling as part of the centralized ER and Urgent Care Follow-up programs, emphasizing a bedside-initiated patient experience and faster scheduling.

The role centers on delivering a positive customer experience in a patient-centered, quality-driven environment, with clear communication to leadership and care teams to elevate service and patient outcomes.