ER Discharge Coordinator — Patient Experience

HCA Healthcare, Inc.; Brandon (FL); Presencial; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Wellbeing support

Time away from work programs

Savings and retirement resources

Education support

Additional benefits

Descripción de la vacante

HCA Florida Brandon Hospital is seeking an ER Discharge Coordinator to support bedside scheduling as part of our centralized ER follow-up programs. The role aims to enhance patient experience through timely follow-ups and coordination at the point of care.

Responsibilities include professional communication with patients and staff, scheduling follow-up care at the bedside, and ensuring quality standards are met while contributing ideas to policy improvements.

Formación

• One year of related experience is preferred.

Responsabilidades

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Conocimientos

Customer service

Communication

Scheduling

Descripción del empleo

HCA Florida Brandon Hospital is seeking an ER Discharge Coordinator to support bedside scheduling as part of our centralized ER follow-up programs. The role aims to enhance patient experience through timely follow-ups and coordination at the point of care.

Responsibilities include professional communication with patients and staff, scheduling follow-up care at the bedside, and ensuring quality standards are met while contributing ideas to policy improvements.