ER Discharge Concierge: Bedside Follow-Up Scheduler

HCA Healthcare; Decatur (TX); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

Comprehensive benefits

401(k) match

Education support

Time off

Job summary

Medical City Decatur, part of HCA Healthcare, seeks an ER Discharge Coordinator to manage bedside scheduling as part of our centralized ER and Urgent Care Follow-up programs. This role emphasizes a patient-centered experience, higher contact rates, and faster scheduling to improve outcomes.

Responsibilities include communicating with patients and staff, scheduling follow-ups at bedside when appropriate, maintaining service quality, delivering superior customer service, and contributing ideas to

Qualifications

• Experience in customer service or healthcare setting preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; supports the vision and strategy of the organization.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Communication

Job description

Medical City Decatur, part of HCA Healthcare, seeks an ER Discharge Coordinator to manage bedside scheduling as part of our centralized ER and Urgent Care Follow-up programs. This role emphasizes a patient-centered experience, higher contact rates, and faster scheduling to improve outcomes.

Responsibilities include communicating with patients and staff, scheduling follow-ups at bedside when appropriate, maintaining service quality, delivering superior customer service, and contributing ideas to