ER Clinical Support Coordinator & Nurse Mentor

Henrico, Parham & Retreat Doctors' Hospitals; Richmond (VA); On-site; USD 51,000 - 77,000; Full time

Job summary

Henrico Doctors' Hospital is seeking a Clinical Support Coordinator RN to mentor new graduate nurses and staff moving into new specialties. You will guide real-time learning, observe units, and provide hands-on coaching to ensure safe, quality care.

You will coach on clinical judgment, care planning, escalation processes and use debriefs to reinforce learning. Excellent support and resources accompany this role.

Qualifications

• Graduate of an accredited school of nursing, BSN preferred.
• Current RN VA license or has a compact multistate license.
• ACLS must be obtained within 30 days of employment start date.
• BCLS must be obtained within 30 days of employment start date.
• Neonate Resuscitate must be obtained within 1 year of employment start date
• PALS Pediatric Advanced Life Support must be obtained within 1 year of employment start date.
• Nonviolent Crisis Intervention must be obtained within 90 days of employment start date.
• Required 2 years of emergency room experience.

Responsibilities

• Rounding on nursing units to observe care, provide in-the-moment coaching, and reinforce safe, quality nursing practice
• Guiding new and transitioning nurses through skill development, clinical judgment, care planning, and escalation processes
• Providing hands-on support during rapid responses and codes, including feedback and clinical debriefs to reinforce learning
• Teaching, demonstrating, and troubleshooting essential nursing skills while identifying shared learning needs to strengthen training
• Reinforcing safety standards, regulatory expectations, and communication best practices (AIDET, Teach-Back, Narrating Care)
• Partnering with unit leaders to support nurse growth, improve practice, and foster accountability, safety, and teamwork

Skills

RN license (VA or compact)

ER experience

ACLS within 30 days

BCLS within 30 days

PALS within 1 year

Neonate Resuscitation within 1 year

Nonviolent Crisis Intervention within

Education

BSN degree

Job description

Henrico Doctors' Hospital is seeking a Clinical Support Coordinator RN to mentor new graduate nurses and staff moving into new specialties. You will guide real-time learning, observe units, and provide hands-on coaching to ensure safe, quality care.

You will coach on clinical judgment, care planning, escalation processes and use debriefs to reinforce learning. Excellent support and resources accompany this role.