ER Admissions Specialist

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 23,000 - 36,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) in Baltimore is seeking an Emergency Department Admissions Clerk to interview patients, gather insurance data, and prepare admission forms for inpatients and outpatients. The role requires accuracy in registration and strong customer service in a high‑stress ED setting.

You will collaborate with clinical teams, verify demographics and coverage, and use hospital systems to process registrations and payments.

Qualifications

• High School Diploma or GED required
• CHAA preferred
• 1-2 years related experience preferred
• 6 months to 1 year working in an Emergency Department preferred
• Completion of a Medical Terminology class preferred

Responsibilities

• Completes Arrival and Registration functions for patients presenting for immediate life-threatening illness or injury, emergency petition, sexual assault, psych evaluation and substance abuse
• Use of standard precautions to prevent exposure to blood and/or body fluids exposure
• Follows EMTALA regulations related to registration and collection of co-payments in the Emergency Dept
• Performs bed-side registrations for ER patients, patients directly admitted to the hospital and for Skilled Nursing Facility/ Sub-acute unit admissions
• Extensive insurance knowledge for accurate insurance entry for new and out of state patients, patients presenting for auto and workers compensation injury, and other liability situations
• Documents point of origin, sending facility and referral source for patients arriving from other health care facilities, maintaining accuracy of patient records and compliance with the HSCRC
• Responsible for registration of after-hour Radiology patients
• Verifies demographic and insurance information. Obtains all necessary signatures electronically, or on paper. Collects any payments due upon admission and assures insurance verification process is completed
• Inform patients of Medical Center rates, rules and regulations and answers patients' questions. If unable to answer questions, investigates all avenues available to resolve concerns. Works as a team with clinical staff from all OR's, Emergency Department, Maternal/Newborn Health, Clinics, and Ancillary Testing areas
• Inputs patient information into computer to identify existing, or initiate new medical record, patients' labels, and bracelets.
• Meets or exceeds departmental registration timing standard of 7 minutes per patient
• Verifies benefits via Epic Real-Time Eligibility. Follows insurance requirements such as Medicare Secondary Payer Questionnaire.
• Assists in training new employees for the department. Performs clerical duties, computer operational duties, filing, record keeping, answering phones and providing excellent customer service.

Education

High School Diploma or GED

Job description

Greater Baltimore Medical Center (GBMC) in Baltimore is seeking an Emergency Department Admissions Clerk to interview patients, gather insurance data, and prepare admission forms for inpatients and outpatients. The role requires accuracy in registration and strong customer service in a high‑stress ED setting.

You will collaborate with clinical teams, verify demographics and coverage, and use hospital systems to process registrations and payments.