Admitting Officer- Emergency Department- FT Days 7a-7p

GBMC HealthCare; Baltimore (MD); On-site; USD 23,749 - 32,938; Full time

Job summary

GBMC HealthCare in Baltimore, Maryland seeks a dedicated Admission Clerk to interview patients and process admission forms for inpatients and outpatients. You'll manage clerical tasks, answer calls promptly, and ensure patients receive timely care. Candidates should have a high school diploma or GED, be knowledgeable in medical terminology, and possess strong communication skills. This position offers a competitive salary ranging from $17.24 to $23.91 per hour, depending on qualifications and experience.

Qualifications

• 6 months’ experience. Emergency Department or Hospital experience preferred.

Responsibilities

• Performs admitting functions, communicates with clinical teams.
• Answers incoming calls and assists patients as needed.
• Ensures timely patient transfers and manages clerical tasks.

Skills

Knowledge in medical terminology

Skill in using computers

Skill in oral and written communication

Skill in data analysis

Skill in customer service techniques

Ability to multi-task and prioritize

Education

HS or GED

Job description

Under general supervision, interviews patients to obtain necessary information, prepare admission/registration forms and performs other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.

Education

HS or GED

Experience

6 months’ experience. Emergency Department or Hospital experience preferred.

Skills

• Knowledge in medical terminology.
• Skill in using computers.
• Skill in oral and written communication
• Skill in data analysis to gather and update statistics, logs, records and reports.
• Skill in customer service techniques.
• Ability to multi-task and prioritize.

Patient & Workplace Safety

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties And Responsibilities

• Performs admitting functions, i.e. RTM, Meditech, Bedtracking, and communicates/informs RN, Clinical Unit Coordinator and/or Admin Coordinator
• Reports to work on time and be ready to work.
• Answer incoming calls within 3 rings and make outgoing calls as requested.
• Answers call bells and communicates/informs Tech and/or RN.
• Ensures patients are getting to testing on time.
• Ensure paperwork for downtime charting is fully stocked. Other clerical duties as assigned, such has stock paper in copiers/fax machines.
• Keep accurate logs of calls made. Ensures admission logs, ED physician and on-call physician lists are up to date.
• Update broken equipment/equipment repair log.
• Arrange for proper ambulance transports (such as Hart to Heart or Procare) for transfers.
• Copy paperwork for transfers to another facility, i.e. SEPH, nursing home or higher level of care.
• Order dietary trays as requested.
• Changing bed/linens and bring back patients, as requested.

GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.24 - $23.91
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.