Equipment Support & Troubleshooting Pro

Socket.dev; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

On-site workout center

Life insurance

Paid time off (PTO)

Health benefits

Job summary

Tacony Corporation in Fort Worth, TX is seeking an Equipment Support Specialist to diagnose and resolve issues with commercial floorcare products. You will provide phone and email support, identify parts, and document cases to ensure timely resolutions.

Ideal candidates have strong mechanical aptitude, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. On-site role with company benefits and ongoing product training.

Qualifications

• Customer service or product support experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer service skills.
• Highly organized with the ability to manage multiple priorities.
• Proficient with Microsoft Office and computer-based systems.
• Self-motivated with strong attention to detail and a positive, solutions-focused attitude.
• Ability to lift up to 20 lbs. and work at a computer for extended periods.

Responsibilities

• Provide support to customers by phone and email, resolving product and equipment issues.
• Troubleshoot equipment performance and recommend appropriate solutions or repairs.
• Assist customers with product identification, parts selection, and configuration information.
• Create, document, and manage customer support cases, ensuring accurate records and timely follow-up.
• Identify recurring product issues and share feedback to improve product quality and customer experience.
• Capture and analyze support data to identify trends and support continuous improvement initiatives.
• Maintain expertise on assigned product lines through ongoing product training.
• Contribute to team goals by supporting key performance metrics, including customer satisfaction, response time, and warranty performance.

Skills

Customer service

Troubleshooting

Communication

Organization

Multitasking

Tools

Microsoft Office

Computer-based systems

Job description

Tacony Corporation in Fort Worth, TX is seeking an Equipment Support Specialist to diagnose and resolve issues with commercial floorcare products. You will provide phone and email support, identify parts, and document cases to ensure timely resolutions.

Ideal candidates have strong mechanical aptitude, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. On-site role with company benefits and ongoing product training.