Technical Support Specialist - Onsite Training & Diagnostics

HOLT Group; Brownsville, Northern (TX, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

The Technical Support Specialist at Texas First Rentals (TFR) collaborates with operations managers and technicians to deliver training, diagnostics, and advanced troubleshooting for rental equipment and applications across branches. The role emphasizes energy solutions and improving operational readiness based on forecasts, with the ability to guide product updates and new rental services.

Candidates should have 5–8 years of technical experience, a HS diploma (trade school preferred), and be

Qualifications

• Five to eight years of technical work-related skill, knowledge, or experience required.
• High school/equivalent diploma or trade school diploma preferred.

Responsibilities

• Provide training and advanced diagnostics to operations teams and technicians.
• Coordinate technical projects from start to finish while ensuring quality and profitability.
• Support on-the-job training and act as SME for specialty rental equipment.
• Communicate project status and propose solutions to improve metrics.
• Develop productive relationships with service, product support, and fleet stakeholders.

Skills

Technical knowledge

Communication skills

Team collaboration

Self-motivation

Troubleshooting

Education

High school diploma or trade school preferred

Tools

Diesel equipment knowledge

HVAC training

Job description

The Technical Support Specialist at Texas First Rentals (TFR) collaborates with operations managers and technicians to deliver training, diagnostics, and advanced troubleshooting for rental equipment and applications across branches. The role emphasizes energy solutions and improving operational readiness based on forecasts, with the ability to guide product updates and new rental services.

Candidates should have 5–8 years of technical experience, a HS diploma (trade school preferred), and be