Refrigeration Tech Support Specialist

ITW Food Equipment Group; Fort Worth (TX); On-site; USD 52,000 - 86,000; Full time

Job summary

ITW Food Equipment Group in Fort Worth, TX is seeking a Technical Support Specialist who will be the front line for product knowledge, offering expert phone support to independent service agents and customers, ensuring high performance of Traulsen refrigeration equipment.

You will troubleshoot, document incidents, collaborate with engineering, handle warranty claims, and lead internal trainings in a primarily office-based role with occasional exposure to manufacturing environments.

Qualifications

• Minimum 2 years in hardware technical support.
• Experience in refrigeration, HVAC, or electronics preferred.
• Excellent communication and listening skills.
• Proven customer service excellence and reliability.
• Ability to document incidents and maintain service records.

Responsibilities

• Deliver expert technical troubleshooting and repair assistance via phone.
• Manage and resolve equipment performance and service-related complaints.
• Collaborate with Engineering and Quality to address product issues.
• Lead in-house technical training sessions.
• Process warranty claims within approval limits.
• Assist with upgrades and retrofit programs.
• Create and update technical documentation.

Skills

Communication skills

Customer service

Problem-solving

Analytical thinking

Microsoft Office

Phone etiquette

Multitasking

Documentation

Education

High school diploma or equivalent

EPA 608 Type I or Universal certification

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

ITW Food Equipment Group in Fort Worth, TX is seeking a Technical Support Specialist who will be the front line for product knowledge, offering expert phone support to independent service agents and customers, ensuring high performance of Traulsen refrigeration equipment.

You will troubleshoot, document incidents, collaborate with engineering, handle warranty claims, and lead internal trainings in a primarily office-based role with occasional exposure to manufacturing environments.