Equipment Support Specialist

Socket.dev; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

On-site workout center

Life insurance

Paid time off (PTO)

Health benefits

Job summary

Tacony Corporation in Fort Worth, TX is seeking an Equipment Support Specialist to diagnose and resolve issues with commercial floorcare products. You will provide phone and email support, identify parts, and document cases to ensure timely resolutions.

Ideal candidates have strong mechanical aptitude, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. On-site role with company benefits and ongoing product training.

Qualifications

• Customer service or product support experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer service skills.
• Highly organized with the ability to manage multiple priorities.
• Proficient with Microsoft Office and computer-based systems.
• Self-motivated with strong attention to detail and a positive, solutions-focused attitude.
• Ability to lift up to 20 lbs. and work at a computer for extended periods.

Responsibilities

• Provide support to customers by phone and email, resolving product and equipment issues.
• Troubleshoot equipment performance and recommend appropriate solutions or repairs.
• Assist customers with product identification, parts selection, and configuration information.
• Create, document, and manage customer support cases, ensuring accurate records and timely follow-up.
• Identify recurring product issues and share feedback to improve product quality and customer experience.
• Capture and analyze support data to identify trends and support continuous improvement initiatives.
• Maintain expertise on assigned product lines through ongoing product training.
• Contribute to team goals by supporting key performance metrics, including customer satisfaction, response time, and warranty performance.

Skills

Customer service

Troubleshooting

Communication

Organization

Multitasking

Tools

Microsoft Office

Computer-based systems

Job description

If you’re mechanically inclined, enjoy solving problems, and get satisfaction from helping customers get their equipment back up and running, this could be the role for you. Tacony Corporation is looking for an Equipment Support Specialist to join our team in Ft. Worth, TX and provide technical support for our commercial floorcare products. You’ll diagnose and troubleshoot equipment issues, help customers identify the right parts and solutions, and partner with internal teams to resolve recurring product issues. We’re looking for someone who can combine strong mechanical aptitude with exceptional customer service to deliver timely, solutions-focused support.

What We Do

What began in Nick Tacony’s basement as a post-war, start-up company 80 years ago has since grown into an internationally recognized global products company with 8 locations, 300+ employees, and successful sales in over 100 countries. Now operating under experienced 3rd generation family leadership, Tacony Corporation ("Tacony") is ready to write its next chapter as a distributor, manufacturer, wholesaler, and marketer of diverse and innovative products in the sewing, home floor care, and commercial cleaning marketplace. We aren’t just looking for anybody, we are dedicated to finding someone who enjoys what they do, enjoys the people they work with and for, and want to be part of a growth oriented, people first, purposeful organization that is dedicated to the customer, and its mission and vision.

What You’ll Do

• Provide support to customers by phone and email, resolving product and equipment issues.
• Troubleshoot equipment performance and recommend appropriate solutions or repairs.
• Assist customers with product identification, parts selection, and configuration information.
• Create, document, and manage customer support cases, ensuring accurate records and timely follow-up.
• Identify recurring product issues and share feedback to improve product quality and customer experience.
• Capture and analyze support data to identify trends and support continuous improvement initiatives.
• Maintain expertise on assigned product lines through ongoing product training.
• Contribute to team goals by supporting key performance metrics, including customer satisfaction, response time, and warranty performance.

What You’ll Need

• Customer service, product support, or experience preferred
• Strong mechanical aptitude and troubleshooting skills
• Excellent communication and customer service skills
• Highly organized with the ability to manage multiple priorities
• Proficient with Microsoft Office and computer-based systems
• Self-motivated with strong attention to detail and a positive, solutions-focused attitude
• Ability to lift up to 20 lbs. and work at a computer for extended periods

What We Offer

As an employee at Tacony, you receive more than just a paycheck. Our total compensation package includes performance-based incentives, comprehensive medical/dental/vision programs with health savings account (HSA) or flexible spending account (FSA) options, on-site workout center, as well as company paid life insurance, a generous paid time off (PTO) program including paid holidays and a volunteer day, and a rich 401K with employer matching contribution!