Service Advisor — Growth, Training & Benefits

QUALITY EQUIPMENT LLC; Polkton Township (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Flexible spending account

Life insurance

Paid time off

Paid holidays

401(K) with employer match

Company discount

Job summary

QUALITY EQUIPMENT LLC is seeking a Service Advisor for its Polkton branch to manage service inquiries, open and close work orders, and maintain customer profiles. You will assist technicians, process parts, and support warranty submissions while helping ensure smooth service operations.

The role requires basic accounting knowledge, strong communication, and the ability to handle parts and loading tasks. A forklift operation ability and agricultural background are preferred traits for success.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications, such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High school diploma or equivalent experience.
• Ability to operate forklift.
• Good understanding of local conditions with a knowledge of sale and resale values of machinery.

Responsibilities

• Fields internal and external customer inquiries for the Service Department.
• Opens work orders maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains service accessories and supplies and prepares replacement orders when necessary.
• Prepares warranty and/or product improvement for submission by the Central Warranty Administrator.
• Assists customers with mower or equipment loading/unloading when necessary.
• Performs other functions or duties as directed by management in-line with the objectives of the dealership.
• Close and process RO’s for payment when needed.
• Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders.
• Assists on the parts counter when necessary.
• Assists with loading/unloading trucks when necessary (where applicable).
• Assist in staging equipment to be brought in/out of the service department and maintaining the lot for ease of customer pick up and delivery by branch drivers.
• Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill.

Skills

Accounting basics

Communication skills

Interpersonal skills

Self-motivation

Agricultural background

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Forklift operation

Job description

QUALITY EQUIPMENT LLC is seeking a Service Advisor for its Polkton branch to manage service inquiries, open and close work orders, and maintain customer profiles. You will assist technicians, process parts, and support warranty submissions while helping ensure smooth service operations.

The role requires basic accounting knowledge, strong communication, and the ability to handle parts and loading tasks. A forklift operation ability and agricultural background are preferred traits for success.