Equipment Service Technician - Pittsburgh

Henry Schein, Inc.; New York (NY); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Henry Schein is seeking an Equipment Service Technician to deliver on-site repair, installation, and maintenance of medical/dental equipment. You will work closely with senior technicians and supervisors to enhance customer satisfaction and service quality.

The role requires 2+ years in field service, a high school background (associates or technical certification preferred), and solid troubleshooting, computer, and communication skills. Safety training and OSHA compliance are emphasized.

Qualifikationen

• Typically 2+ years of field service experience with mechanical and customer-service background.
• High School education; vocational or on-the-job training; Associate degree or technical certification preferred.
• Basic troubleshooting, self-motivation, computer literacy, communication skills, professionalism, and attention to detail.

Aufgaben

• Provides repair services to customers in a courteous and professional manner.
• Completes on-site installation, repair, maintenance and testing under supervision.
• Diagnoses errors using proper troubleshooting steps and recommends solutions.
• Maintains van inventory and submits detailed service reports.
• Attends Henry Schein training and complies with OSHA regulations.

Kenntnisse

Troubleshooting

Self-starter

Computer skills

Interpersonal skills

Professionalism

Attention to detail

Ausbildung

High School diploma

Tech certification preferred

Jobbeschreibung

JOB OVERVIEW

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES

Basic troubleshooting skillsIndependent self-starterBasic computer skillsInterpersonal / communication skillsProfessionalismAccuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS

Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careersFraud AlertHenry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is

www.henryschein.com

. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.