Equipment Service Technician - Pittsburgh

Henry Schein, Inc.; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to perform on-site repair and maintenance of medical equipment in practitioners' offices. You will work under a Lead Technician or Project Coordinator, developing troubleshooting and product knowledge while delivering excellent customer service.

In this role you will complete service reports, participate in training, and ensure compliance with OSHA regulations. A strong mechanical background and customer-focused approach are essential.

Qualifications

• 2+ years of field service experience preferred
• Basic mechanical background and customer service experience
• Willingness to learn electrical/hydraulic systems

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• Performs basic installation and repair tasks on site as needed.
• Completes on-site installation, repair, maintenance and testing under supervision.
• Follows troubleshooting steps to diagnose issues and find solutions.
• Keeps customers informed of progress and optimizes the customer experience.
• Maintains van inventory and submits detailed service reports.
• Attends required Henry Schein and manufacturer training.
• Complies with OSHA regulations and uses PPE when required.
• Closes work orders daily and ensures proper paperwork is filed.

Skills

Basic troubleshooting

Independent worker

Basic computer skills

Interpersonal communication

Professionalism

Attention to detail

Education

High School diploma

Associates degree / technical training

Job description

JOB OVERVIEW:

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES:

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.


• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.


• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.


• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.


• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.


• Maintains and manages proper levels of inventory in van.


• Produces timely and detailed service reports.


• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.


• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.


• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.


• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.


• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.


• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.


• Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

• Basic troubleshooting skills


• Independent self-starter


• Basic computer skills


• Interpersonal / communication skills


• Professionalism


• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS:

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers