Equipment Service Technician -Bay Area

Henry Schein, Inc.; Dublin (CA); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

PTO

Parental leave

Income protection

Work-life program

Educational benefits

Job summary

Henry Schein is seeking a skilled Equipment Service Technician to repair and service medical equipment in practitioners’ offices. The role involves on-site installation, troubleshooting, and collaboration with lead technicians to enhance customer satisfaction and retention.

The ideal candidate has field service experience, basic mechanical knowledge, and strong communication skills. Responsibilities include maintaining tools, submitting detailed service reports, and completing required training.

Qualifications

• 2+ years of field service experience with mechanical background.
• Basic troubleshooting skills.
• Interpersonal and communication skills.
• Professionalism and accuracy.
• Ability to learn and use service tools.
• Basic computer literacy.
• Willingness to travel as required.

Responsibilities

• Provide courteous repair services on equipment in practitioners' offices.
• Install basic equipment on site when needed.
• Maintain tools and inventory in the vehicle.
• Follow troubleshooting steps to diagnose problems.
• Prepare timely service reports and billable work orders.
• Adhere to OSHA regulations and use PPE.
• Coordinate with team and dispatch for on-time service.
• Attend training and complete required manufacturer courses.
• Ensure customer satisfaction and retention.
• Complete all paperwork (FDA forms, expense reports) on time.

Skills

2+ years field service experience

Basic troubleshooting skills

Interpersonal / communication skills

Professionalism

Accuracy and detail orientation

Basic computer skills

Independent self-starter

Education

High School diploma or equivalent

Associates degree or technical certification (preferred)

Job description

JOB OVERVIEW:

This position is responsible for providing repair service of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES:

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS:

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

The posted range for this position is $51508-$70825 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Other benefits available include:Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers