Equipment Service Technician - Indianapolis

Henry Schein, Inc.; Indiana; On-site; USD 45,000 - 65,000; Full time

Job summary

Henry Schein Dental is seeking an Equipment Service Technician to provide repair services and support on-site at practitioner offices. The role involves basic installation tasks, diagnostic troubleshooting, and maintaining service quality under supervision.

The position requires 2+ years in field service, a high school diploma or equivalent, and comfort with travel and hands-on mechanical and electrical systems. Occasional training and OSHA compliance are part of the job.

Qualifications

• Typically 2+ years of field service experience.
• High School diploma or equivalent required; technical training preferred.
• Comfort with basic installation tasks and customer interactions.
• Willingness to travel to customer sites and work in diverse environments.
• Strong troubleshooting and diagnostic capabilities.

Responsibilities

• Provide repair services to customers in a courteous, professional manner.
• Handle installation tasks as needed and maintain tools.
• Complete on-site installation, repair, maintenance, and testing under supervision.
• Follow troubleshooting steps to diagnose issues and determine solutions.
• Assess customer requirements and suggest improvements to enhance experience.
• Manage inventory and complete timely service reports and paperwork.

Skills

Basic troubleshooting

Independent self-starter

Basic computer skills

Interpersonal/communication

Professionalism

Accuracy/detail-orientation

Education

High School diploma or equivalent

Associates degree or Technical School Certification

Job description

JOB OVERVIEW

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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