Equipment Service Technician - Hartford/New Haven, CT area

Henry Schein; United States; Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Henry Schein, Inc. is seeking an Equipment Service Technician to perform repair and basic installation services at customer sites, under supervision. You will handle troubleshooting, diagnostics, and on-site maintenance while maintaining tools and accurate documentation.

The role requires 2+ years of field service experience, a basic mechanical background, and strong customer service skills. Training courses and OSHA compliance are part of the job, with travel to various customer sites as needed.

Formación

• Typically 2+ years of field service experience with demonstrated proficiency.
• Basic mechanical background and customer service experience.
• High school education; associates degree or technical certification preferred.

Responsabilidades

• Provides repair services to customers in a courteous and professional manner.
• Performs basic installation services for customers as needed.
• Maintains and brings required tools for installation and repair tasks.
• Completes on-site installation, repair, maintenance and testing under supervision.
• Follows troubleshooting steps to diagnose errors and determine solutions.
• Communicates progress to team members and dispatchers; submits detailed work orders.

Conocimientos

Troubleshooting

Self-starter

Computer skills

Interpersonal skills

Professionalism

Attention to detail

Educación

High School diploma

Associates degree

Technical School Certification

Herramientas

Hydraulics

Mechanical systems

Electrical systems

Descripción del empleo

JOB OVERVIEW:

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES:

Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis. Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator. Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions. Comprehends customer requirements and make appropriate recommendations to optimize the customer experience. Maintains and manages proper levels of inventory in van. Produces timely and detailed service reports. Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training. Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed. Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments. Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing. Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork. Complies with all terms of the Fleet Management Policy including maintenance and accident management policies. Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

Basic troubleshooting skills Independent self-starter Basic computer skills Interpersonal / communication skills Professionalism Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS:

Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

US Candidates: [e-mail]

UK and Ireland Candidates: [e-mail]

Australia and New Zealand Candidates: [e-mail]

Malaysia Candidates: [e-mail]

Italy Candidates: [e-mail]

Since our founding we have stayed true to Henry and Esther’ s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.