Equipment Service Technician - Pittsburgh

Henry Schein; Pennsylvania; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to provide repair and installation services for equipment in practitioner offices. You will work under supervision of a Lead Technician or Project Coordinator and collaborate with experienced technicians to improve service quality and customer satisfaction.

The role requires basic troubleshooting, strong customer service skills, and the ability to travel within a defined geographic territory, with on-site visits and hands-on maintenance.

Qualifications

• Typically, 2+ years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.
• Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.
• Working knowledge of hydraulics, mechanical and electrical systems.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.

Skills

Basic troubleshooting skills

Independent self-starter

Basic computer skills

Interpersonal / communication skills

Professionalism

Accuracy and detail-orientation

Education

High School diploma / vocational training

Associates degree or technical certification preferred

Job description

JOB OVERVIEW

THIS POSITION IS RESPONSIBLE FOR PROVIDING REPAIR SERVICE OF EQUIPMENT IN THE PRACTITIONER’S OFFICE UNDER THE DIRECTION OF A LEAD TECHNICIAN OR PROJECT COORDINATOR. WORK CLOSELY WITH EXPERIENCED TECHNICIANS AND SUPERVISOR TO DEVELOP AND IMPROVE CUSTOMER SERVICE SKILLS, USE PROVIDED SUPPORT TOOLS, LEARN EFFECTIVE TROUBLESHOOTING TECHNIQUES, AND INCREASE PRODUCT KNOWLEDGE. DRIVE SERVICE SUCCESS THAT IMPROVES CUSTOMER SATISFACTION, MAXIMIZES CUSTOMER RETENTION, AND INCREASES PROFITABILITY.

ABOUT US

OVER 90 YEARS AGO HENRY SCHIEN BORROWED $500 TO START A CORNER PHARMACY IN QUEENS, NEW YORK, NEARLY 30 MILES FROM MELVILLE, NEW YORK, WHERE OUR CORPORATE HEADQUARTERS RESIDES TODAY. IN THE DEEPES OF THE GREAT DEPRESSION, HENRY AND HIS WIFE ESTHER MADE A BOLD BET ON THEIR FUTURE ALL WHILE LIVING THEIR VALUES OF HELPING HEALTH HAPPEN AND CARRYING THEIR TEAM AND THE COMMUNITY THEY SERVED. THEIR BELIEF SAID FAR BEYOND WHAT HENRY AND ESTHER MIGHT HAVE DARED TO IMAGINE IN 1932. HENRY SCHIEN IS NOW A FORTUNE 500 COMPANY POWERED BY A NETWORK OF PEOPLE AND TECHNOLOGY TO BE THE WORLD’S LEADING PROVIDER OF HEALTH CARE PRODUCTS, SERVICES AND SOLUTIONS TO OFFICE-BASED DENTAL AND MEDICAL PRACTITIONERS. SINCE OUR FOUNDATION WE HAVE STAYED TRUE TO HENRY AND ESTHER’S VALUES WHICH HAS ALLOWED US TO EVOLVE, EXPAND, AND GROW OUR COMPANY. NOW SERVING MORE THAN 1 MILLION CUSTOMERS IN 33 COUNTRIES AND TERRITORIES, THE COMPANY'S NETWORK OF TRUSTED ADVISORS PROVIDES MORE THAN 1 MILLION CUSTOMERS GLOBALLY WITH MORE THAN 300 VALUED SOLUTIONS THAT HELP IMPROVE OPERATIONAL SUCCESS AND CLINICAL OUTCOMES.

KEY RESPONSIBILITIES

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered.
• All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

EQUAL EMPLOYMENT OPPORTUNITY

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

WORK ARRANGEMENTS

It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

CONTACT INFORMATION

US Candidates: [e-mail] UK and Ireland Candidates: [e-mail] Australia and New Zealand Candidates: [e-mail] Malaysia Candidates: [e-mail] Italy Candidates: [e-mail]