Equipment Service Technician

STERIS Canada Corporation; Saint Cloud (MN); Remote; USD 47,000 - 67,000; Full time

Job summary

A leading company is seeking an Equipment Service Technician to provide hands-on support for medical equipment in hospitals. This remote position requires mechanical skills and offers a flexible schedule with significant travel. The ideal candidate will have a strong background in technical roles and customer engagement. A comprehensive benefits package, including competitive pay and opportunities for advancement, is provided.

Benefits

Market-competitive pay

Extensive paid time off

Healthcare, dental, and vision benefits

Company vehicle, cell phone, and laptop

401(k) with company match

Maternity & paternal leave

Tuition reimbursement

Pet insurance

Qualifications

• 4+ years of work experience with 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet assessments.

Responsibilities

• Troubleshoot and repair medical equipment.
• Manage time effectively for service calls and preventive maintenance.
• Collaborate with teams to document troubleshooting processes.

Skills

Customer Engagement

Communication

Mechanical Skills

Education

High school diploma or GED

Job description

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Job Category: Service/Technical Services

St. Cloud, MN, US, 56301

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote-based, customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

This is a floating position which requires heavy travel, up to 75% of the time. Overnight travel Monday – Friday, including some weekends as needed, is expected. The incumbent will travel within Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

What you'll do as an Equipment Service Technician

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs independently to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Collaborate with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues, utilize advanced technology platforms for compliance, and document troubleshooting processes.
• Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities in the territory.
• Support various locations within the assigned territory based on service agreements and customer needs.

The Experience, Skills, and Abilities Needed

Required:

• High school diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role; related certifications or military experience may be considered.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile apps, data entry into multiple systems).
• Flexibility to meet schedules with potential overnight travel, early/late hours as needed.

What STERIS Offers

We value our employees and offer a comprehensive benefits package supporting health, well-being, and financial security.

Brief overview of benefits:

• Market-competitive pay
• Extensive paid time off and 9 holidays
• Healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, equipment, and uniforms provided
• Disability coverage
• 401(k) with company match
• Maternity & paternal leave
• Additional benefits like pet insurance, tuition reimbursement, and education programs
• Opportunities for advancement and long-term career stability

Pay range: $47,750.00 - $66,937.50. This position is eligible for bonuses. Pay rates are based on various factors, including experience, education, certifications, and location.

For a complete list of benefits, click here.

STERIS is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace, ensuring all persons are recruited, hired, trained, transferred, and promoted without discrimination based on protected categories.

Job Category: Service/Technical Services

Nearest Major Market: St Cloud
Job Segment: Technical Support Engineer, HVAC, Maintenance, Plumbing, Engineer, Engineering, Operations, Manufacturing