Equipment Service Technician

STERIS; Rochester (MN); Remote; USD 47,000 - 67,000; Full time

Job summary

Join a leading company as an Equipment Service Technician, where you will troubleshoot and repair medical equipment in a remote-based, customer-facing role. This position offers flexibility, independence, and the opportunity to work with a supportive team. You will travel extensively within your assigned territory, ensuring top-notch service to clients. Enjoy a competitive salary and a comprehensive benefits package that supports your health and financial future.

Benefits

Market Competitive Pay

Paid Time Off and Holidays

Healthcare, Dental, Vision Benefits

Company Vehicle

Cell Phone and Laptop

Tools and Uniforms Provided

Disability Coverage

401(k) with Match

Maternity & Paternal Leave

Tuition Reimbursement

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet vendor credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment.
• Manage time effectively for service calls and installations.
• Provide customers with information and repair options.

Skills

Mechanical Skills

Customer Engagement

Communication

Education

High School Diploma or GED

Associates Degree or Related Certifications

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc., are often successful.

This is a remote-based customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

This is a floating position which requires heavy travel, up to 75% of the time. Overnight travel Monday – Friday, including some weekends, is expected. The incumbent will travel within Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

What You'll Do As An Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, Service Contract Management), to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• Provide customers with information, pricing, and repair options. With management support, build relationships with sales to drive customer experience and revenue opportunities. Learn to identify sales opportunities in the assigned territory.
• Provide support to various locations within the territory depending on service agreements and customer needs.

The Experience, Skills, And Abilities Needed

Required:

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. Associates degree or related certifications, technical/mechanical training, or related military experience may be considered.
• Valid driver’s license and ability to meet all background and physical assessment requirements for vendor credentialing.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile apps, data input into multiple systems).
• Flexibility for schedules with potential overnights, early/late hours based on needs.

What STERIS Offers

We value our employees and offer a comprehensive benefits package supporting health, well-being, and financial future. Highlights include:

• Market competitive pay
• Paid Time Off and holidays
• Healthcare, Dental, Vision benefits
• Company vehicle, cell phone, laptop
• Tools, uniforms provided
• Disability coverage
• 401(k) with match
• Maternity & Paternal Leave
• Additional benefits like pet insurance, tuition reimbursement, career advancement opportunities

Pay range: $47,750 - $66,937.50, plus bonus eligibility. Pay is based on experience and other factors.

STERIS is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.