Equipment Service Technician

STERIS Instrument Processing - EMEA; Saint Cloud (MN); Remote; USD 47,000 - 67,000; Full time

Job summary

Join a leading company as an Equipment Service Technician, where you will work remotely and travel extensively to troubleshoot and repair medical equipment in hospitals. This role requires mechanical skills and effective communication, with a focus on customer engagement. Enjoy a flexible schedule and a comprehensive benefits package, including competitive pay and opportunities for advancement.

Benefits

Competitive Pay

Paid Time Off

Healthcare

Company Vehicle

Tools

Opportunities for Advancement

Qualifications

• 4+ years of relevant work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet background and physical assessments.

Responsibilities

• Troubleshoot, repair, and maintain medical equipment.
• Manage time effectively for service calls and equipment installations.
• Collaborate with cross-functional teams and provide customer support.

Skills

Mechanical Skills

Effective Communication

Customer Engagement

Education

High School Diploma or GED

Job description

Join to apply for the Equipment Service Technician role at STERIS Instrument Processing - EMEA

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote, customer-facing position. To support and service our customers in this territory, candidates must be based in one of the following states: Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

This role involves heavy travel, up to 75% of the time, including overnight stays Monday – Friday and some weekends. Travel will be within Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

What You'll Do As An Equipment Service Technician

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs, completing PMs, service calls, warranty calls, equipment installations, and upgrades.
• Collaborate with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues and utilize technology to meet regulatory requirements, troubleshoot, and document issues.
• Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities.
• Support various locations within the assigned territory based on service agreements and customer needs.

Required Skills and Experience

• High School Diploma or GED with 4+ years of relevant work experience, including 2 years in a mechanical/technical role. Certifications or military experience may be considered.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Customer and team engagement experience.
• Effective communication skills.
• Basic computer skills (Windows, email, mobile apps, data entry).
• Flexibility for overnight and early/late hours as needed.

What STERIS Offers

We value our employees and offer a comprehensive benefits package, including competitive pay, paid time off, healthcare, company vehicle, tools, and opportunities for advancement.

The pay range is $47,750.00 - $66,937.50, with potential bonuses. Pay rates depend on experience, education, certifications, and other factors.

STERIS is an Equal Opportunity Employer. We are committed to diversity and inclusion in our workforce.