Assistant Service Manager: Field & Shop Ops

Kirby Corporation; Channelview (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Kirby Corporation Channelview, TX is seeking an Assistant Service Manager to supervise mechanics, open field service jobs, manage assignments, and coordinate with parts and service teams. The role involves weekend/night on-call duties and ensuring timely quotes and job sales orders in Oracle.

You will support safety initiatives, review timecards and reports, maintain tools and calibration, and help keep field operations running smoothly.

Qualifications

• Ability to read technical manuals.
• Ability to interpret exploded diagrams of mechanical assemblies.
• Ability to troubleshoot and identify complex mechanical problems.
• Demonstrate interpersonal skills to motivate and engage staff and customers.

Responsibilities

• Supervise mechanics.
• Open field service jobs, manage jobs as directed by Manager, process folders for completion.
• Take weekend / night calls for service.
• Identify repair work as needed by phone or customer’s request.
• Process quote request as directed by Manager.
• Load service quotes and job sales orders into Oracle.
• Seek approval from Manager for all quotes above level of authority.
• Coordinate with Parts Department personnel to ensure all parts, including backorders, are available when needed for mechanics use.
• Review timecards, service reports and iExpense for accuracy as directed and notify Manager of necessary follow up repairs and parts requirements.
• Expedite parts and tools requested from field mechanics as required.
• Ensure that company property is safely maintained at all times.
• Responsible for maintaining tool room as directed by Manager.
• Make service calls on occasion when no other technicians are available.
• Responsible for maintaining tool calibration and lifting equipment per our Quality Policy.
• Other duties as assigned.

Skills

Read manuals

Interpret exploded diagrams

Troubleshooting

Interpersonal skills

Tools

Oracle

Microsoft Office

Job description

Kirby Corporation Channelview, TX is seeking an Assistant Service Manager to supervise mechanics, open field service jobs, manage assignments, and coordinate with parts and service teams. The role involves weekend/night on-call duties and ensuring timely quotes and job sales orders in Oracle.

You will support safety initiatives, review timecards and reports, maintain tools and calibration, and help keep field operations running smoothly.