LTT Service Manager

Linder Industrial Machinery Company; Greensboro (NC); On-site; USD 58,000 - 82,000; Full time

Job summary

Linder Turf & Tractor is seeking a Service Manager to lead the service department, ensuring efficient, profitable, and safe operations in the shop. You will oversee all service spaces, process work orders, submit warranty claims, and maintain strong customer relations while guiding staff and maintaining invoices.

The role requires a proven track record in service management, excellent communication, and the ability to train new team members.

Qualifications

• Dynamic service manager with a proven track record in customer service.
• Proficient in use of computers.
• Excellent oral and written communication skills.
• Spanish is a plus.
• Works well under pressure and manages stressful situations with ease.
• Organized, efficient, and results-driven.
• Strong customer service and salesmanship skills.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions.
• Strong industry knowledge.
• Strong creative thinking and problem-solving skills.
• High School Diploma or GED.

Responsibilities

• Oversee all services and workspaces in shop.
• Process work orders in a timely manner daily.
• Submit warranty claims daily.
• Delegate and direct service tasks; monitor progress of projects.
• Deliver positive customer service by offering knowledge, advice, and answering questions.
• Act as a source of information for service, inventory, and product matters.
• Manage and update invoices.
• Process new orders and track inventory.
• Communicate and maintain good relations with manufacturing reps.
• Keep a safe and clean workspace at all times.
• Monitor employee work and provide progress reports to improve efficiency.
• Follow industry standards, regulations, and laws.
• Help train new employees in procedures, including safety and work processes.
• Stay up to date on industry standards and new innovations.
• Monitor workflow and time.
• Other tasks as requested by management.

Skills

Customer service

Communication

Leadership

Salesmanship

Interpersonal skills

Organizational skills

Spanish language

Computer proficiency

Stress management

Education

High School Diploma or GED

Tools

Computer skills

Job description

Linder Turf & Tractor is committed to putting our customers first. Our parent company has been selling and servicing equipment since 1953. In 2018, we began our turf and tractor division, and since then, we've grown to 7 Kubota/Deutz Fahr branches in 3 states.

Job Description

Responsible for the efficient, profitable, and safe operation of the service department.

Responsibilities

• Oversee all services and workspaces in shop
• Process work orders in a timely manner daily
• Submit warranty claims daily
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Consistently deliver positive customer service experience to customers by offering knowledge, advice, and answering questions and concerns
• Act as a source of information for all service, inventory, and product-knowledge concerns and work process matters
• Manage and update invoices
• Process new orders and track inventory
• Communicate and maintain good relations with manufacturing representatives
• Keep a safe and clean workspace at all times
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
• Monitor workflow & time
• Other tasks as requested by management

Education/Experience/Skill

• A dynamic Service Manager with a proven track record in customer service
• Proficient in use of computers
• Excellent oral and written communication skills
• Spanish is a plus
• Works well under pressure and manages stressful situations with ease
• Organized, efficient, and results-driven
• Strong customer service and salesmanship skills
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions
• Strong industry knowledge
• Strong creative thinking and problem-solving skills
• High School Diploma or GED

Linder Turf and Tractor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.