Equipment Service Manager

Catskills Equipment; Jeffersonville (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement plan

On-the-job training

Team environment

Job summary

Catskills Equipment, a premier outdoor power equipment and commercial machinery dealership, seeks an Equipment Service Manager to lead shop operations in Jeffersonville. The role oversees repair workflows, advises customers, and supports technicians while handling warranty submissions to overturn denials.

Bring a practical mechanical background with 3+ years in related roles; strong leadership and customer service are essential for success in this on-site position.

Qualifications

• 3+ years in equipment service management, dealership operations, or advanced mechanical repair.
• Practical mechanical knowledge across two distinct machinery categories: Outdoor Power Equipment and Heavy Machinery.
• Ability to read technical specs/schematics and navigate warranty submission processes effectively.
• Strong leadership, customer service, and organization skills.

Responsibilities

• Manage daily service department operations, repair schedules, and technician workflows.
• Interface with manufacturers and distributors to file, track, and advocate for warranty claims.
• Communicate repair estimates, diagnostic findings, and completion timelines to clients.
• Provide mechanical insight and troubleshooting on small engines and heavy machinery.

Skills

Equipment service management

Dealership operations

Mechanical repair

Job description

Job Description

We are seeking an experienced Equipment Service Manager with a practical mechanical background to lead shop operations. This role is crucial for managing repair workflows, advising customers, supporting technicians, and effectively filing and contesting dealer warranty claims to overturn denials. Pay is based on experience.

Key Responsibilities:

• Manage daily service department operations, repair schedules, and technician workflows.
• Interface directly with equipment manufacturers and distributors to file, track, and advocate for warranty claims.
• Communicate technical repair estimates, diagnostic findings, and completion timelines directly to retail and commercial clients.
• Provide mechanical insight and troubleshooting assistance on complex repairs across both small engine and heavy machinery lines.
• Maintain accurate work orders, inventory usage, and shop service records.

Qualifications:

• 3+ years in equipment service management, dealership operations, or advanced mechanical repair.
• Practical mechanical knowledge across two distinct machinery categories:
• • Outdoor Power Equipment, Small Engines & Powersports: (chainsaws, weed whackers, trimmers, push mowers, lawn mowers, log splitters, generators, ATVs, and side-by-sides)
  • Heavy Machinery: (forklifts, skid steers, agricultural equipment)
• Demonstrated ability to read technical specs/schematics and navigate warranty submission processes effectively.
• Strong leadership, customer service, and organization skills.

Company Description

Catskills Equipment is a premier, family-owned outdoor power equipment and commercial machinery dealership located in Jeffersonville, NY. Serving Sullivan County and surrounding areas, we specialize in high-end lawn & turf equipment, small engines, powersports, and heavy machinery. As an authorized dealer for leading industry manufacturers, we pride ourselves on delivering expert technical repair, quality parts, and dependable service to our local community.

Benefits:

• competitive pay
• comprehensive health and retirement benefits
• on-the-job training
• a supportive, team-oriented shop environment.