Equipment Service Manager

Imperial Dade; Bordentown Township (NJ); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Imperial Brady in Bordentown, NJ is seeking an Equipment Service Manager to lead a service department responsible for troubleshooting and repairing mechanical and electrical systems on commercial floor machines. You will manage technicians, coordinate PM programs, maintain records, work with customers and vendors, and drive service revenue while ensuring high standards of service.

This role requires strong leadership, communication, and organizational skills, with daily schedule Monday–Friday,

Qualifikationen

• Must be able to read and comprehend complex instructions.
• Ability to multi-task with minimal supervision.
• Professional, confidential and competent demeanor.
• Strong computer skills.
• Excellent verbal and written communication.
• Detail oriented.

Aufgaben

• Direct the service technician team and service department.
• Maintain the PM schedule and complete PM/work orders.
• Log service orders and submit for billing.
• Maintain records of services; manage customer/vendor relations.
• Coordinate parts/vendor returns and warranty processing.
• Plan and track inventory; write purchase orders.
• Coordinate with internal contacts on returns packaging/shipping.
• Obtain parts pricing and availability from vendors.
• Organize and file service manuals and equipment records.
• Handle service requests via phone/fax/email and schedule across branches.
• Meet with key customers and vendors regularly.
• Support field sales with service solutions and PM programs.

Kenntnisse

Team leadership

P&L management

PM scheduling

Customer relations

Vendor coordination

Strong communication

Problem solving

Ausbildung

High School Diploma / GED / Technical Program Certificate

Jobbeschreibung

Imperial Brady has an Equipment Service Manager role available in Bordentown, NJ! Join a strong and continuously evolving team helping to continue to grow our business. If you're eager for your next opportunity, Imperial Brady is a great place to take that next step.

This position is responsible for directing and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial floor machines, sweepers, scrubbers, and buffers.

The schedule is from 7:30 am-finish, Monday - Friday.

You Will:

• Manages the service technician team and service department.
• Responsible for P&L of department.
• Setting up and maintaining equipment PM schedule; Must also complete and electronically file all PM and work order paperwork.
• Maintain up to date records of services performed; Log all completed service orders and then submit them for billing.
• Maintain strong relationship with customers, equipment manufacturers and parts suppliers.
• Call vendors for RGA #’s on parts that are being returned for warranty and or other reasons; Log all warranty claims; Coordinate with assigned internal contacts on pack up and shipping of all returned parts.
• Order and coordinate with the assigned internal contacts the slotting and putting away of inventory for stock or for special orders; write up and log all purchase orders.
• Obtain pricing and availability on parts from vendors.
• Organize and maintain equipment files from vendors; Organize and maintain service manuals for shop use; Copy and send manuals to customers when requested.
• Receive customer service requests via phone, fax, & e-mail for supervisor to schedule in all Imperial Branches
• Meet with key customers and vendors, maintain those relationships
• Work with sales in the field selling service as a solution and PM programs
• Other activities as directed by management.

You Have:

• Manage and lead a team
• Ability to read and comprehend complex instructions.
• Demonstrate ability to effectively multi-task with little supervision.
• Ability to conduct oneself in a professional, confidential and competent manner in a multitude of situations

• Proven ability to effectively establish priorities and develop objectives, goals, and action plans to meet or exceed customer expectations within a fast-paced environment

• Strong computer skills
• Excellent verbal and communication skills
• High School Diploma / GED / Technical Program Certificate
• Must be detailed oriented.