Equipment Returns & Customer Success Specialist

Valued Relationships, Inc.; Denver (CO); In loco; USD 22.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

Life Insurance (basic)

Voluntary Life Insurance

FSAs

401(k) with Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Descrizione del lavoro

Modivcare is seeking a customer service professional to handle inquiries and equipment return coordination. You will interact with clients by phone, email, and mail, resolve issues, and document interactions with high attention to privacy and accuracy.

The role requires strong communication, multitasking, and a proactive mindset. A HS diploma is required, with options for flexible hours and overtime as needed; a competitive hourly wage is offered.

Competenze

• Requires strong verbal and written communication skills.
• Experience handling high-volume inquiries is preferred.
• Ability to manage multiple tasks with attention to detail.

Mansioni

• Interact with clients and client representatives via phone, email, or mail to secure return of rental equipment.
• Receive, investigate, and respond to customer inquiries regarding shipments, products, and complaints.
• Engage with internal and external customers in a professional and courteous manner.
• Manage incoming calls by responding to requests and assisting inquiries.
• Clarify issues, research answers, and propose solutions; escalate when needed.
• Answer questions using scripted or non-scripted responses.
• Record call details and maintain secure information.
• Refer complaints to appropriate parties and update protocols as needed.
• Place outbound calls to discuss equipment returns with clients.
• Identify trends in calls and communications and alert management.
• Maintain detailed files and update customer records as warranted.
• Encourage clients to convert to private pay when appropriate and discuss cancellations.
• Identify root causes and suggest process improvements to prevent future problems.
• Support productivity and quality goals; participate in other projects as assigned.

Conoscenze

Excellent communication

Multitasking

Self-motivation

Team collaboration

Independent work

Formazione

High School Diploma or GED

Strumenti

Word

Excel

Outlook

PowerPoint

Descrizione del lavoro

Modivcare is seeking a customer service professional to handle inquiries and equipment return coordination. You will interact with clients by phone, email, and mail, resolve issues, and document interactions with high attention to privacy and accuracy.

The role requires strong communication, multitasking, and a proactive mindset. A HS diploma is required, with options for flexible hours and overtime as needed; a competitive hourly wage is offered.