Retention and Recovery Specialist

Valued Relationships, Inc.; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Paid Parental Leave

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare seeks a service-oriented professional to interact with clients and representatives via phone, email, or mail to secure return of company rental equipment. You will investigate inquiries about shipments, products, and complaints, while maintaining detailed records and ensuring data security.

The role requires a high school diploma or GED, strong communication, and the ability to multitask with flexible hours. This is a full-time position with benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• 0+ years of experience, or equivalent combination of education and/or experience.
• Self-motivation and ability to work independently and with teams.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Excellent oral and written communication skills.
• Ability to manage multiple tasks and stay flexible with hours.

Responsibilities

• Interacts with external and internal customers in a professional and courteous manner.
• Manages incoming calls and assists with inquiries.
• Resolves issues by clarifying problems and researching solutions.
• Escalates unresolved issues and implements solutions.
• Records details of calls and maintains files for documentation.
• Maintains security of sensitive materials and data.

Skills

Excellent communication

MS Office proficiency

Multitasking

Education

High School Diploma or GED

Job description

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of company rental equipment. This includes receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints. This role…

Responsibilities

• Interacts with external and internal customers in a professional, helpful and courteous manner.
• Manages incoming phone calls by responding to requests and assisting with inquiries.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.
• Implements solutions to issues and /or escalates unresolved issues.
• Answers client questions using scripted and non-scripted responses.
• Records details of calls and messages.
• Maintains access to, and security of, highly sensitive materials.
• Refers client complaints to appropriate parties.
• Maintains protocol information supplied from reference materials, memos, and training sessions.
• Places outbound calls to clients and client representatives to discuss returning company equipment.
• Recognizes, documents, and alerts manager of trends in calls and communications received.
• Maintains detailed files for documentation.
• Updates customer files, as warranted.
• Attempts to convert clients who lose coverage through government agencies/third parties to private pay clients and persuades clients to reconsider cancellation.
• Identifies root causes and recommends process improvements in order to prevent future problems.
• Maintains project productivity and quality goals.
• Participate in other projects or duties as assigned.

Qualifications

• High School Diploma or GED required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.
• Self-motivation and the ability to work independently and with teams.
• Proficient in the use of Word, Excel, Outlook, and PowerPoint.
• Excellent oral and written communication skills.
• Proficient in managing multiple tasks as the same time.
• Ability to work flexible hours and overtime when needed.

Hourly Rate: $17.00 an Hour!

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.