Equipment Rental Specialist

United Construction & Forestry; West Brook (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Referral Bonus

Earned PTO

Employee Assistance Program

Company Holidays

Life Insurance

Advancement Opportunities

Work-Life Balance

Job summary

United Ag & Turf NE is hiring a Rental Coordinator to serve as the rental expert and trusted advisor for branch customers. You will quote, quote follow-up, sell or fulfill rental equipment and services with a focus on accuracy and customer satisfaction.

This role rewards relationship building and a proactive approach in a fast-paced environment where teamwork across service, sales and logistics drives branch success.

Qualifications

• 1-3 years in customer service, support, or client-facing role in a technical or equipment field.
• Proven ability to resolve customer complaints with effective solutions.
• Proficiency with CRM software and dealership systems.

Responsibilities

• Manage rental quotes, reservations, and contracts with precision and professionalism.
• Assist walk-in and call-in customers and create or maintain accounts.
• Negotiate rental and transportation pricing within company guidelines.
• Dispatch delivery trucks or coordinate third-party transport for timing.
• Serve as main contact for inquiries, issues, and feedback on rentals.
• Diagnose basic equipment issues or escalate to technical support.
• Communicate rental status, maintenance schedules, and delays to customers.
• Coordinate with service, sales, and logistics teams to fulfill requests.
• Educate customers on rental policies, terms and best practices.
• Prepare and present rental reports and account summaries.

Skills

Customer Service

CRM Software

Dealership Systems

Education

High School Diploma

Associate/Bachelor preferred

Job description

United Ag & Turf NE is hiring a Rental Coordinator to serve as the rental expert and trusted advisor for branch customers. You will quote, quote follow-up, sell or fulfill rental equipment and services with a focus on accuracy and customer satisfaction.

This role rewards relationship building and a proactive approach in a fast-paced environment where teamwork across service, sales and logistics drives branch success.