Equipment Rental Coordinator

Bobcat Company; Frederick (MD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision & life & disability

401(k) with company match

Paid holidays

Paid time off

EAP

Discounts & merch store

Team-oriented workplace culture

Job summary

Crownstone Equipment is seeking a detail-oriented Rental Specialist to oversee daily branch rental operations, including processing agreements, coordinating check-ins/checkouts, and maintaining records. You will support sales and service teams and ensure customers get the right equipment when they need it.

The ideal candidate is organized, proactive, and comfortable managing multiple tasks in a fast-paced environment, with at least 1 year of related rental coordination experience.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related service support or rental coordination experience.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Process rental agreements, check-ins, checkouts, swaps, rental returns, and damages accurately and efficiently.
• Bill all rentals completely and correctly.
• Collaborate with shop and yard personnel to prioritize rental equipment needs and required maintenance.
• Manage physical inventory and ensure rental equipment is properly accounted for.
• Refer new accounts or potential opportunities to sales representatives.
• Make realistic commitments to customers and communicate proactively if deviations occur.
• Prepare rental contracts, ensuring all documentation and insurance coverage is complete prior to equipment rental.
• Work with rental & sales representatives and branch management to fill rental orders and support equipment sales.
• Stay knowledgeable about all equipment available for rent and any changes or updates.
• Ability to cross-train to support Branch Parts Counter and Service duties as needed.
• Open the branch daily for business (M–F, 7:00 a.m.–5:00 p.m.) and perform all other duties as assigned.

Skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Rental management software

Job description

Crownstone Equipment is seeking a detail-oriented Rental Specialist to oversee daily branch rental operations, including processing agreements, coordinating check-ins/checkouts, and maintaining records. You will support sales and service teams and ensure customers get the right equipment when they need it.

The ideal candidate is organized, proactive, and comfortable managing multiple tasks in a fast-paced environment, with at least 1 year of related rental coordination experience.