Equipment Rental Representative

Rogers-O'Brien Construction; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Rogers-O'Brien Construction is seeking an Equipment Rental Representative to assist customers with rental needs, manage orders, and deliver exceptional service. You will partner with TP customers in the equipment rental department to understand needs, recommend suitable gear, and coordinate logistics for rental orders.

You will serve as the main point of contact for TP customers, ensuring accurate processing and timely paperwork while building strong relationships that support our growth in

Qualifications

• Excellent communication to handle customer inquiries and rentals.
• Detail-oriented with accurate order processing.
• Organizational skills to multitask in a fast-paced environment.
• Experience in customer service, sales, or equipment rental preferred.
• Knowledge of construction equipment and industry trends is helpful.
• High school diploma or equivalent; business administration coursework a plus.

Responsibilities

• Serve as the primary contact for TP customers inquiries about equipment rentals and provide excellent service.
• Manage rental orders from initial inquiry to equipment return, coordinating availability and scheduling.
• Process rental orders accurately using rental management software and ensure paperwork is completed promptly.
• Develop a working knowledge of our equipment inventory to provide guidance and recommendations.
• Monitor inventory levels and coordinate with the warehouse to ensure maintenance and readiness.
• Collaborate with the sales team to identify rental opportunities and support sales initiatives with product information.
• Promote a safe working environment by adhering to safety protocols and educating customers on equipment usage.

Skills

Exceptional communication

Attention to detail

Strong organizational skills

Customer service/sales/rental

Construction equipment knowledge

Education

High school diploma or equivalent

Business administration coursework

Tools

Rental management software

MS Office

Job description

About Job

Rogers-O'Brien Construction is seeking a dedicated Equipment Rental Representative to join our team. In this role, you will be responsible for assisting customers with their equipment rental needs, managing rental orders, and ensuring exceptional service is provided at every interaction. You will be a key player in facilitating smooth and efficient rental processes, contributing to the satisfaction and success of our clients.

About Job

Rogers-O'Brien Construction is seeking a dedicated Equipment Rental Representative to join our team. In this role, you will be responsible for assisting customers with your equipment rental needs, managing rental orders, and ensuring exceptional service is provided at every interaction. You will be a key player in facilitating smooth and efficient rental processes, contributing to the satisfaction and success of our clients. As an Inside Sales Associate within the equipment rental department, you will collaborate closely with Trade Partner (TP) customers. Your focus will be on understanding their needs, recommending suitable equipment, and coordinating the logistics of rental orders. Your efforts in maintaining strong customer relationships will be vital to our continued growth and reputation as a leader in construction services.

Skills & Qualification

• Exceptional communication skills for effectively interacting with customers and understanding their rental needs
• Attention to detail to ensure accurate processing of rental orders and paperwork
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Proficiency in computer skills, including MS Office and rental management software, for efficient order processing
• Previous experience in customer service, sales, or equipment rental preferred for effective customer engagement
• Knowledge of construction equipment and industry trends is desirable for informed recommendations
• High school diploma or equivalent with additional education in business administration as a plus

Responsibilities

• Serve as the primary point of contact for TP customers inquiring about equipment rentals and provide excellent customer service
• Manage rental orders from initial inquiry to equipment return, coordinating availability and scheduling to meet customer needs
• Process rental orders accurately using our rental management software, ensuring all paperwork is completed promptly
• Develop an understanding of our equipment inventory to provide guidance and recommendations to customers
• Assist in monitoring equipment inventory levels and coordinate with the warehouse team to ensure maintenance and readiness
• Collaborate with the sales team to identify rental opportunities and support sales initiatives with product information
• Promote a safe working environment by adhering to safety protocols and educating customers on equipment usage