Equipment Rental Coordinator Fast-Paced, Customer-Focused

Alta Equipment Company; Hooksett (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Medical, Dental and Vision insurance

401(k) with match

Paid time off

10 paid holidays

Job summary

Alta Equipment Group, the largest equipment dealer in North America, is hiring a full-time Rental Coordinator at our Hooksett, NH location. You will assist with rental tasks, identify customer needs, coordinate pick-ups, and manage inventory for the rental department.

The role requires strong communication, time management, and the ability to multi-task in a fast-paced environment. You will work with the service team and sales staff to ensure equipment is available, serviced, and documented,

Qualifications

• 1 year construction experience preferred.
• Excellent time management skills.
• Upbeat & positive attitude.
• Ability to multi-task in a fast-paced environment.
• Excellent communication skills - verbal and written.
• Knowledge of construction equipment, JCB products, or similar industry.
• Good computer skills with Microsoft Word, Excel and Outlook.
• Language Skills - ability to speak effectively before groups of customers or employees.
• Reasoning Ability - apply common sense understanding to carry out instructions.
• Computer Skills - Epicor/SILK systems, Word, Excel, Outlook.

Responsibilities

• Receive and qualify incoming rental inquiries, identify customer needs, prepare quotes, and partner with assigned sales team members.
• Establish new customer accounts by collecting required credit applications, rental forms, certificates of insurance, and upfront payments.
• Explain available rental protection options and ensure customer documentation remains accurate and current.
• Create and maintain rental, demo, and internal contracts with signed agreements and documentation.
• Coordinate equipment availability, transfers, freight, delivery, return, and fleet tracking.
• Partner with service to ensure rental equipment is maintained, inspected, and ready for customers.
• Review equipment returns, inspections, service orders, damages, charges, and insurance claims.
• Manage rental receivables by following credit/COD policies, reviewing past-due accounts, processing payments, and credits.
• Process purchase orders, trucking and re-rental invoices, and sales invoices as needed.
• Monitor fleet utilization and maintenance expenses via reporting tools.
• Participate in weekly rental meetings and contribute ideas to improve operations.
• Maintain strong customer relationships and support walk-in customers and sales team.

Skills

Excellent communication

Multitasking

Time management

Positive attitude

Industry knowledge

Tools

Microsoft Word

Excel

Outlook

Epicor/SILK systems

Job description

Alta Equipment Group, the largest equipment dealer in North America, is hiring a full-time Rental Coordinator at our Hooksett, NH location. You will assist with rental tasks, identify customer needs, coordinate pick-ups, and manage inventory for the rental department.

The role requires strong communication, time management, and the ability to multi-task in a fast-paced environment. You will work with the service team and sales staff to ensure equipment is available, serviced, and documented,