Equipment Loan and A/V Support Specialist

Yale University; New Haven (CT); On-site; USD 37,000 - 51,000; Full time

Job summary

Yale University’s Equipment Loan Office (ELO) at the School of Art oversees the rental of AV equipment for students and classrooms. The role leads inventory, budgeting, and training of undergraduate workers while serving as the subject matter expert in digital recording and presentation tech.

The position sits in the Digital Technology office, reporting to the Assistant Dean for Communications and Digital Media, with on‑site work in New Haven.

Qualifications

• Six years of related work experience, four in the same job family at the next lower level and a high school education.
• Or four years of related work experience and an Associate degree.
• Or little or no work experience and a Bachelor degree in a related field.
• Equivalent combination of experience and education.

Responsibilities

• Provide basic instruction and assistance for faculty, students and professional staff in the use of audio‑visual equipment.
• Execute audio‑visual service requests for classroom and event support.
• Provide frontline technical support services, including the set‑up, operation and troubleshooting of audio‑visual equipment.
• Provide operational support and maintenance of audio‑visual equipment, including but not limited to projectors, plasma screens, computers, PA systems, audio recorders, mixers, amplifiers, and projection equipment.
• Provide daily support for approximately 35 classrooms and serve as the initial point of contact for reporting and resolving problems in these classrooms.
• Escalate support issues within Media Services to ensure timely solutions.
• Document service requests and problem reports for departmental databases.
• Maintain equipment inventory for assigned classroom zones including maintenance/repair records.
• Test and maintain audio‑visual rental equipment.
• Perform scheduled preventative maintenance, cleaning and repair of audio‑visual equipment; replace components as needed.
• Maintain appropriate inventory of supplies and equipment in distributed storage facilities.
• May perform other duties as assigned.
• Attend all‑school shop and lab managers meetings.

Skills

Customer service

Communication

Problem solving

Training

Technical aptitude

Education

High school diploma

Associate degree

Bachelor degree

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

The Equipment Loan Office (ELO) at the Yale School of Art provides no cost rental of digital displays, projectors, DSLR and digital video cameras, sound recording equipment, lighting kits and more to over 500 graduate and undergraduate students enrolled in School of Art classes each semester. The ELO is an essential part of the student experience at the school, providing the opportunity to experiment with mediums that might require a high start-up cost, offering guidance to students on equipment choice and use, and equipping students to display their digital work in Green Hall Gallery during thesis shows.

We seek a dedicated staff member to oversee the ELO, to foster exceptional customer service in the undergraduate student workers who will assist this position, to be the school’s subject matter expert in digital recording and presentation, and to manage inventory, budgeting, and purchasing of digital recording and presentation equipment for the ELO and classrooms. This position will be a member of the Digital Technology office, under the direction of the Assistant Dean for Communications and Digital Media.

Responsibilities include overseeing inventory of the ELO, purchase and maintain equipment and report on budget. Provide training to students on the use of digital recording and presentation equipment. Hold scheduled training workshops. Review extension requests for equipment. Is present in and is acting supervisor of the ELO for all open hours during term-time, Serves as an escalation resource for customer service issues in ELO. Adds new users/maintains qualified user databases on the Yale School of Art’s Equipment Reservation website. Administrates charge of late fees on overdue equipment. Working with the school’s Systems Admin and Support Technician, provides back-up support for classroom and event A/V issues.

Attends all‑school shop and lab managers meetings. Oversees all hiring, scheduling, training, time‑card signoff, budgeting, and management of undergraduate work‑study positions for ELO check‑out.

Works closely with the school’s Galleries and Exhibitions Manager to arrange loaned equipment for curricular shows and sets up office hours to work with exhibiting students to get their digital installations up and running. May perform other duties as assigned.

Required Skills And Abilities

• Proven experience in a fast‑paced, customer‑focused AV environment.
• Exceptional oral and written communication skills, well organized and detail oriented. Ability to work through complex problems until they are resolved with the appropriate sense of urgency.
• Demonstrated ability to deliver excellent customer service skills, self‑motivated with the ability to learn and adapt to new technologies. Able to work independently in a team environment.
• Proven ability to use a combination of research, previous experience testing and escalation to efficiently find the best solutions to technical problems.
• Strong problem‑solving and troubleshooting skills, with a willingness to learn new skills to meet evolving media technology needs.

Preferred Skills And Abilities

• Fine Art background, Digital Production Background, Teaching technical skills.
• Basic operational understanding of AV distribution and switching devices.

Principal Responsibilities

• Provides basic instruction and assistance for faculty, students and professional staff in the use of audio‑visual equipment. 2. Executes audio‑visual service requests for classroom and event support. 3. Provides front‑line technical support services, including the set‑up, operation and troubleshooting of audio‑visual equipment. 4. Provides operational support and maintenance of audio‑visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers. 5. Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 6. Escalates support issues within Media Services to ensure timely solutions. 7. Documents service requests and problem reports for departmental databases. 8. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 9. Tests and maintains audio‑visual rental equipment. 10. Performs scheduled preventative maintenance, cleaning and repair of audio‑visual equipment. 11. Performs component level replacement as needed. 12. Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities 13. May perform other duties as assigned. Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Job Posting Date

08/26/2026

Job Category

Technician

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Hourly Range

$31.83

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco‑free campus.