Equipment & AV Support Supervisor

Yale University; New Haven (CT); On-site; USD 37,000 - 51,000; Full time

Job summary

Yale University’s Equipment Loan Office (ELO) at the School of Art oversees the rental of AV equipment for students and classrooms. The role leads inventory, budgeting, and training of undergraduate workers while serving as the subject matter expert in digital recording and presentation tech.

The position sits in the Digital Technology office, reporting to the Assistant Dean for Communications and Digital Media, with on‑site work in New Haven.

Qualifications

• Six years of related work experience, four in the same job family at the next lower level and a high school education.
• Or four years of related work experience and an Associate degree.
• Or little or no work experience and a Bachelor degree in a related field.
• Equivalent combination of experience and education.

Responsibilities

• Provide basic instruction and assistance for faculty, students and professional staff in the use of audio‑visual equipment.
• Execute audio‑visual service requests for classroom and event support.
• Provide frontline technical support services, including the set‑up, operation and troubleshooting of audio‑visual equipment.
• Provide operational support and maintenance of audio‑visual equipment, including but not limited to projectors, plasma screens, computers, PA systems, audio recorders, mixers, amplifiers, and projection equipment.
• Provide daily support for approximately 35 classrooms and serve as the initial point of contact for reporting and resolving problems in these classrooms.
• Escalate support issues within Media Services to ensure timely solutions.
• Document service requests and problem reports for departmental databases.
• Maintain equipment inventory for assigned classroom zones including maintenance/repair records.
• Test and maintain audio‑visual rental equipment.
• Perform scheduled preventative maintenance, cleaning and repair of audio‑visual equipment; replace components as needed.
• Maintain appropriate inventory of supplies and equipment in distributed storage facilities.
• May perform other duties as assigned.
• Attend all‑school shop and lab managers meetings.

Skills

Customer service

Communication

Problem solving

Training

Technical aptitude

Education

High school diploma

Associate degree

Bachelor degree

Job description

Yale University’s Equipment Loan Office (ELO) at the School of Art oversees the rental of AV equipment for students and classrooms. The role leads inventory, budgeting, and training of undergraduate workers while serving as the subject matter expert in digital recording and presentation tech.

The position sits in the Digital Technology office, reporting to the Assistant Dean for Communications and Digital Media, with on‑site work in New Haven.