Classroom Technology & Media Specialist

Yale Cancer Center; New Haven (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

The Yale Cancer Center seeks a Classroom Technology & Media Specialist to support faculty, students, and staff with audio-visual needs across classrooms and events. Responsibilities include equipment setup, operation, troubleshooting, preventative maintenance, and updating digital signage, with flexible hours during peak seasons.

Primary work location is 212 York Street, New Haven, with a campus-wide zone assignment.

Qualifications

• Proven ability to work in a fast-paced AV environment.
• Excellent customer service with flexibility to learn new tech.
• Proven ability to multitask and handle multiple AV needs.
• Experience with video conferencing and classroom capture technologies.

Responsibilities

• Consults with faculty to assess classroom and instructional tech needs.
• Develops solutions to support pedagogical goals and interoperability.
• Serves as primary source of information regarding AV technology and training.
• Coordinates course support across Academic Media & Technology and digitization of materials.
• Manages course management systems and presentation software.
• Coordinates daily AV support for approximately 35 classrooms.
• Maintains proficiency in AV technology and supports usage.
• Coordinates AV support for campus events with ITS and Yale providers.
• Develops and edits departmental documentation on system specifications.
• Maintains equipment inventory and repair logs.
• Oversees student assistants and coordinates work assignments.

Skills

AV support

Customer service

Multitask

Video conferencing

Communication

Education

High school + 6 yrs related exp

Associate degree + 4 yrs exp

Bachelor degree + related exp

Tools

Zoom

Skype

Panopto

PowerPoint

Keynote

Job description

Salary Range

$31.83

Job Requisition ID

137823WD

Overview

Operating as part of the Classroom Technology & Event Services team, the Classroom Technology & Media Specialist is responsible for consulting with faculty, students, and professional staff regarding the use of technology to support academic instruction, research, and university events. This role involves providing audio-visual support services for university classes, academic spaces, and events, including equipment setup, operation, troubleshooting, preventative maintenance, and repair. The coordinator may also be responsible for updating digital signage and maintaining documentation related to system specifications and usage. Regular meetings with event coordinators to discuss scheduled events and AV needs are expected, along with the requirement for flexible work hours during peak seasons.

The schedule for this position is Monday-Friday, 11:30am-8:00pm. While the primary location of this role is 212 York Street; the Classroom Technology & Media Specialist will be stationed in one of several Zones on campus.

Required Skills and Abilities

• Proven ability to work in a fast-paced, customer-focused AV environment.
• Excellent customer service skills with the ability to remain flexible and open to learning new technology.
• Proven ability to multitask and handle multiple AV needs concurrently throughout the campus.
• Expertise in working with video conferencing, webcasting, and course capture technologies such as Zoom, Skype, and Panopto.
• Strong communication and organizational skills to effectively manage AV support.

Preferred Skills and Abilities

• Experience working in an academic environment.
• CTS certification.
• Experience providing support for all AV equipment, using both Mac and PC laptops (PowerPoint, Keynote, Zoom).
• Basic operational understanding of AV distribution and switching devices.
• Proven ability to provide thorough technical support and address diverse AV needs efficiently.

Principal Responsibilities

• Consults with faculty to assess their classroom and instructional technology needs.
• Chooses or develops solutions (both within Media Services and Academic Media & Technology) that supports pedagogical goals and interoperability within the classrooms.
• Serves as the primary source of information regarding audio-visual technology and provides instruction and training concerning the use of existing equipment.
• Coordinates collaborative course support efforts across Academic Media & Technology including the digitization of analog materials, digital recording of course lectures and use of the course management system and presentation software (Microsoft PowerPoint and Macintosh Keynote).
• Communicates technology, infrastructure, environmental, operational and related support issues within Media Services or with the appropriate service provider.
• Coordinates and executes daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms.
• Maintains proficiency in the science of audio-visual technology and apply this knowledge to audio-visual systems usage and support services.
• Coordinates, organizes and executes audio-visual support for University events, including the coordination of collaborative support with ITS partners and Yale service providers.
• Develops and edits departmental documentation regarding system specifications and usage. Documents service requests and problem reports for departmental databases.
• Maintains equipment inventory for assigned classroom zone including records of maintenance and repair.
• Oversees student assistants and coordinate work assignments.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Physical Requirements

Ability to lift 50 pounds.

Original Job Posting Date

09/04/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Location

212 York Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific dutiesand responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.