Equipment Loan and A/V Support Specialist

Yale Cancer Center; New Haven (CT); On-site; USD 43,000 - 52,000; Full time

Job summary

Yale School of Art is seeking a dedicated staff member to oversee the Equipment Loan Office (ELO). You will be the school’s subject matter expert for digital recording and presentation, manage inventory and budgets, and provide training to student workers.

The role reports to the Digital Technology office and supports 35 classrooms during term-time. Responsibilities include front-line AV support, equipment setup, and escalation of issues.

Qualifications

• Six years of related work experience or equivalent education in a related field.
• Proven experience in managing AV equipment and inventories.
• Strong customer service and training delivery abilities.

Responsibilities

• Provide basic instruction and assistance for staff and students in using AV equipment.
• Execute AV service requests for classroom and event support.
• Set up and troubleshoot AV systems and maintain equipment quality.
• Manage inventory, budgeting, and purchasing for the ELO and classrooms.
• Train undergraduate workers and supervise ELO operations during hours.
• Maintain databases of users, late fees, and rental records.

Skills

Customer service

AV troubleshooting

Inventory management

Training delivery

Budgeting

Communication

Tools

AV equipment management tools

Equipment reservation systems

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$31.83

Job Requisition ID

137513WD

Overview

The Equipment Loan Office (ELO) at the Yale School of Art provides no cost rental of digital displays, projectors, DSLR and digital video cameras, sound recording equipment, lighting kits and more to over 500 graduate and undergraduate students enrolled in School of Art classes each semester. TheELOis an essential part of the student experience at theschool, providing the opportunity to experiment with mediums that might require a high start-up cost, offering guidance to students on equipment choice and use, and equipping students to display their digital work in Green Hall Gallery during thesis shows.

We seek a dedicated staff member to oversee theELO, to foster exceptional customer service in the undergraduate student workers who will assist this position, to be the school’s subject matter expert in digital recording and presentation, and to manage inventory, budgeting, and purchasing of digital recording and presentation equipment for theELO and classrooms. This position will be a member of the Digital Technology office, under the direction of the Assistant Dean for Communications and Digital Media.

Responsibilities include overseeing inventory of the ELO, purchase and maintain equipment and report on budget. Provide training to students on the use of digital recording and presentation equipment. Hold scheduled training workshops. Review extension requests for equipment. Is present in and is acting supervisor of the ELO for all open hours during term-time, Serves as an escalation resource for customer service issues in ELO. Adds new users/maintains qualified user databases on the Yale School of Art’s Equipment Reservation website. Administrates charge of late fees on overdue equipment. Working with the school’s Systems Admin and Support Technician, provides back-up support for classroom and event A/V issues.

Attends all-school shop and lab managers meetings. Oversees all hiring, scheduling, training, time-card signoff, budgeting, and management of undergraduate work-study positions for ELO check-out.

Works closely with the school’s Galleries and Exhibitions Manager to arrange loaned equipment for curricular shows and sets up office hours to work with exhibiting students to get their digital installations up and running. May perform other duties as assigned.

Required Skills and Abilities

• 1. Proven experience in a fast-paced, customer-focused AV environment.
• 2. Exceptional oral and written communication skills, well organized and detail oriented. Ability to work through complex problems until they are resolved with the appropriate sense of urgency.
• 3. Demonstrated ability to deliver excellent customer service skills, self-motivated with the ability to learn and adapt to new technologies. Able to work independently in a team environment.
• 4. Proven ability to use a combination of research, previous experience testing and escalation to efficiently find the best solutions to technical problems.
• 5. Strong problem-solving and troubleshooting skills, with a willingness to learn new skills to meet evolving media technology needs.

Preferred Skills and Abilities

• 1. FineArt background, DigitalProductionBackground, Teaching technical skills.
• 2. Basic operational understanding of AV distribution and switching devices.

Principal Responsibilities

• 1. Provides basic instruction and assistance for faculty, students and professional staff in the use of audio-visual equipment.
• 2. Executes audio-visual service requests for classroom and event support.
• 3. Provides front-line technical support services, including the set-up, operation and troubleshooting of audio-visual equipment.
• 4. Provides operational support and maintenance of audio-visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers.
• 5. Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms.
• 6. Escalates support issues within Media Services to ensure timely solutions.
• 7. Documents service requests and problem reports for departmental databases.
• 8. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair.
• 9. Tests and maintains audio-visual rental equipment.
• 10. Performs scheduled preventative maintenance, cleaning and repair of audio-visual equipment.
• 11. Performs component level replacement as needed.
• 12. Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities.
• 13. May perform other duties as assigned.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Original Job Posting Date

08/12/2026

Job Category

Technician

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Location

1156 Chapel Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughout their hiring department.
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.