Classroom Technology & Media Specialist

Yale University; New Haven (CT); On-site; USD 64,000 - 68,000; Full time

Job summary

The Classroom Technology & Media Specialist at Yale University supports faculty, students, and staff by delivering audio-visual services for classes, labs, and events. Based mainly at 212 York Street, you will operate, troubleshoot, and maintain AV equipment, with flexible hours during peak seasons.

You will train users, coordinate with ITS and campus partners, manage documentation, and supervise student assistants across about 35 classrooms.

Qualifications

• Experience in fast-paced AV environments and customer service.
• Ability to learn new technology and adapt to campus needs.
• Proven multitasking across AV requests campus-wide.

Responsibilities

• Consults with faculty to assess classroom and instructional tech needs.
• Develops solutions to support pedagogical goals and interoperability.
• Provides instruction and training on existing equipment.
• Coordinates course support and digital recording of lectures using CMS and PowerPoint/Keynote.
• Communicates issues within Media Services or with service providers.
• Manages daily support for assigned classroom zones (~35 classrooms).
• Maintains proficiency in AV tech and applies it to systems usage.
• Coordinates AV support for university events with ITS partners and service providers.
• Develops and edits departmental documentation and tracks service requests.
• Maintains equipment inventory and repair records.
• Oversees student assistants and coordinates work assignments.

Skills

AV support

Customer service

Multitasking

Video conferencing

Communication

Education

Bachelor's degree in related field

Associate degree

High school diploma

Tools

Zoom

Skype

Panopto

PowerPoint

Keynote

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Operating as part of the Classroom Technology & Event Services team, the Classroom Technology & Media Specialist is responsible for consulting with faculty, students, and professional staff regarding the use of technology to support academic instruction, research, and university events. This role involves providing audio-visual support services for university classes, academic spaces, and events, including equipment setup, operation, troubleshooting, preventative maintenance, and repair. The coordinator may also be responsible for updating digital signage and maintaining documentation related to system specifications and usage. Regular meetings with event coordinators to discuss scheduled events and AV needs are expected, along with the requirement for flexible work hours during peak seasons.

The schedule for this position is Monday-Friday, 11:30am-8:00pm. While the primary location of this role is 212 York Street; the Classroom Technology & Media Specialist will be stationed in one of several Zones on campus.

Required Skills And Abilities

• Proven ability to work in a fast-paced, customer-focused AV environment.
• Excellent customer service skills with the ability to remain flexible and open to learning new technology.
• Proven ability to multitask and handle multiple AV needs concurrently throughout the campus.
• Expertise in working with video conferencing, webcasting, and course capture technologies such as Zoom, Skype, and Panopto.
• Strong communication and organizational skills to effectively manage AV support.

Preferred Skills And Abilities

• Experience working in an academic environment.
• CTS certification.
• Experience providing support for all AV equipment, using both Mac and PC laptops (PowerPoint, Keynote, Zoom).
• Basic operational understanding of AV distribution and switching devices.
• Proven ability to provide thorough technical support and address diverse AV needs efficiently.

Principal Responsibilities

• Consults with faculty to assess their classroom and instructional technology needs. 2. Chooses or develops solutions (both within Media Services and Academic Media & Technology) that supports pedagogical goals and interoperability within the classrooms. 3. Serves as the primary source of information regarding audio-visual technology and provides instruction and training concerning the use of existing equipment. 4. Coordinates collaborative course support efforts across Academic Media & Technology including the digitization of analog materials, digital recording of course lectures and use of the course management system and presentation software (Microsoft PowerPoint and Macintosh Keynote). 5. Communicates technology, infrastructure, environmental, operational and related support issues within Media Services or with the appropriate service provider. 6. Coordinates and executes daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 7. Maintains proficiency in the science of audio-visual technology and apply this knowledge to audio-visual systems usage and support services. 8. Coordinates, organizes and executes audio-visual support for University events, including the coordination of collaborative support with ITS partners and Yale service providers. 9. Develops and edits departmental documentation regarding system specifications and usage. Documents service requests and problem reports for departmental databases. 10. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 11. Oversees student assistants and coordinate work assignments.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Physical Requirements

Ability to lift 50 pounds.

Job Posting Date

09/18/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Hourly Range

$31.83

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.