Equipment & Customer Support Specialist

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 41,000 - 62,000; Full time

Job summary

Duke University in Durham, NC is seeking a Customer Support Representative to support office equipment services and campus operations. You will provide customer support for office products and equipment, perform routine maintenance, coordinate repairs with vendors, visit locations to track usage, restock supplies, and assist users.

You bring a high school diploma or equivalent, about 2 years of customer service or office support experience, strong communication skills, and basic knowledge of

Qualifications

• High school diploma or equivalent.
• ~2 years of experience in customer service, office support, or equipment maintenance.
• Strong communication and customer service skills.
• Basic knowledge of clerical and accounting principles.
• Ability to manage multiple tasks and work independently.

Responsibilities

• Provide customer support for office products, reprographics services, and equipment.
• Perform routine maintenance and coordinate equipment repairs with vendors.
• Conduct market research and assist with customer outreach and presentations.
• Visit equipment locations regularly to track usage, restock supplies, and assist users.
• Train customers on proper use of equipment and provide demonstrations.
• Maintain and monitor supply inventory for equipment and services.
• Prepare reports on equipment usage, service activity, and customer needs.
• Assist with equipment setup, delivery, and basic accounting processes.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Duke University in Durham, NC is seeking a Customer Support Representative to support office equipment services and campus operations. You will provide customer support for office products and equipment, perform routine maintenance, coordinate repairs with vendors, visit locations to track usage, restock supplies, and assist users.

You bring a high school diploma or equivalent, about 2 years of customer service or office support experience, strong communication skills, and basic knowledge of