Onsite IT Service Desk Technician - Education & AV Support

Duke Careers; Durham (NC); On-site; USD 51,000 - 90,000; Full time

Job summary

Duke University’s Pratt School of Engineering seeks a Service Desk Technician to provide technology support for faculty, staff, and students. You will troubleshoot issues, maintain computing equipment, and ensure a seamless technology experience across the school, working with IT professionals campus-wide.

You’ll install and support desktop hardware and software, assist with classrooms and meeting spaces, and deliver user training while collaborating with Duke IT partners.

Qualifications

• Bachelor's degree in mathematics, computer science, information technology, or a related field, or equivalent technical training.
• One year of technical support, or related experience; or an equivalent combination of education and experience.
• Working knowledge of Windows and macOS operating systems.
• General knowledge of computer hardware, software, networking, and end-user applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and interpersonal communication skills.

Responsibilities

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, peripherals, software, and network connectivity for departmental and laboratory environments.
• Provide technical support and incident resolution for hardware, software, network, and user-access issues while delivering excellent customer service.
• Support technology-enabled classrooms and meeting spaces by assisting with projection systems and videoconferencing.
• Develop and deliver user training and documentation to help users understand tools, policies, and best practices.
• Collaborate with IT partners across Duke University to identify solutions and support projects.

Education

Bachelor's degree in mathematics, computer science, information technology, or related field

Equivalent technical training or coursework

Tools

Windows

macOS

Job description

Duke University’s Pratt School of Engineering seeks a Service Desk Technician to provide technology support for faculty, staff, and students. You will troubleshoot issues, maintain computing equipment, and ensure a seamless technology experience across the school, working with IT professionals campus-wide.

You’ll install and support desktop hardware and software, assist with classrooms and meeting spaces, and deliver user training while collaborating with Duke IT partners.