Campus Equipment & Customer Support Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Duke University in Durham, NC invites applications for a Customer Support Representative who will assist with office equipment services and campus operations.

You will answer inquiries, coordinate repairs with vendors, track usage, restock supplies, train users, prepare reports, and support setup and basic accounting tasks. This position offers a collaborative, service‑oriented environment with opportunities to grow your career while contributing to essential campus operations.

Qualifications

• High school diploma or equivalent.
• Approximately 2 years of customer service or office support experience.
• Strong communication and customer service skills.
• Basic knowledge of clerical and accounting principles.

Responsibilities

• Provide customer support for office products, reprographics services, and equipment.
• Perform routine maintenance and coordinate equipment repairs with vendors.
• Conduct market research and assist with customer outreach and presentations.
• Visit equipment locations regularly to track usage, restock supplies, and assist users.
• Train customers on proper use of equipment and provide demonstrations.
• Maintain and monitor supply inventory for equipment and services.
• Prepare reports on equipment usage, service activity, and customer needs.
• Assist with equipment setup, delivery, and basic accounting processes.

Skills

Customer service

Communication skills

Multitasking

Clerical knowledge

Accounting basics

Education

High school diploma or equivalent

Job description

Duke University in Durham, NC invites applications for a Customer Support Representative who will assist with office equipment services and campus operations.

You will answer inquiries, coordinate repairs with vendors, track usage, restock supplies, train users, prepare reports, and support setup and basic accounting tasks. This position offers a collaborative, service‑oriented environment with opportunities to grow your career while contributing to essential campus operations.