Onsite IT Service Desk Tech – Classrooms & AV Support

Duke University; Durham (NC); On-site; USD 51,000 - 90,000; Full time

Job summary

Duke University's Pratt School of Engineering is seeking a Service Desk Technician to provide technology support for faculty, staff, and students. You will serve as a key resource by delivering responsive technical support, maintaining computing equipment, and ensuring a seamless technology experience across the school.

You will troubleshoot issues, support classrooms and meeting technologies, and collaborate with IT professionals across Duke.

Qualifications

• Bachelor’s degree or equivalent technical training.
• 1 year of technical support or related experience.
• Working knowledge of Windows and macOS.

Responsibilities

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, peripherals, software applications, and network connectivity for departmental and laboratory environments.
• Provide technical support and incident resolution for hardware, software, network, and user-access issues while delivering exceptional customer service to faculty, staff, and students.
• Support technology-enabled classrooms and meeting spaces by assisting with projection systems, videoconferencing, teleconferencing, and other audio-visual technologies.
• Develop and deliver user training and documentation while helping users understand technology tools, policies, procedures, and best practices.
• Collaborate with IT partners across Duke University to identify technology solutions, share resources, support projects, and stay informed about emerging technologies and initiatives.

Skills

Customer service

Troubleshooting

Analytical skills

Interpersonal communication

Education

Bachelor's degree in computer-related field

Job description

Duke University's Pratt School of Engineering is seeking a Service Desk Technician to provide technology support for faculty, staff, and students. You will serve as a key resource by delivering responsive technical support, maintaining computing equipment, and ensuring a seamless technology experience across the school.

You will troubleshoot issues, support classrooms and meeting technologies, and collaborate with IT professionals across Duke.