Equipment Support & Training Coordinator

Duke Careers; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Duke University in Durham, NC is seeking a Customer Support Representative to support office equipment services and customer operations across campus. The role involves handling equipment, demonstrations, and inventory management in a collaborative university setting.

The ideal candidate has around 2 years of customer service or office support experience, strong communication skills, and a basic understanding of clerical and accounting principles.

Qualifications

• High school diploma or equivalent is required.
• Approximately 2 years of experience in customer service or office support.
• Strong communication and customer service skills are essential.
• Basic knowledge of clerical and accounting principles.

Responsibilities

• Provide customer support for office products, reprographics services, and equipment.
• Perform routine maintenance and coordinate equipment repairs with vendors.
• Conduct market research and assist with customer outreach and presentations.
• Visit equipment locations regularly to track usage, restock supplies, and assist users.
• Train customers on proper use of equipment and provide demonstrations.
• Maintain and monitor supply inventory for equipment and services.
• Prepare reports on equipment usage, service activity, and customer needs.
• Assist with equipment setup, delivery, and basic accounting processes.

Skills

Customer service

Office support

Equipment maintenance

Education

High school diploma or equivalent

Job description

Duke University in Durham, NC is seeking a Customer Support Representative to support office equipment services and customer operations across campus. The role involves handling equipment, demonstrations, and inventory management in a collaborative university setting.

The ideal candidate has around 2 years of customer service or office support experience, strong communication skills, and a basic understanding of clerical and accounting principles.