Equipment & Customer Service Specialist

U-Haul; Benton Harbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & prescriptions (elig

Paid holidays

Vacation and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on electronics and hotels

Gym reimbursement

MetLife insurance

Legal program

Job summary

U-Haul is seeking a Customer Service Representative in Benton Harbor, MI. You will be the face of U-Haul, helping customers with rentals, inspecting equipment, and using U-Scan technology to dispatch and return units.

The role offers on-the-job education and potential bonuses upon completion of certification programs, with a focus on safety and customer satisfaction. Join a team committed to reliable service.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Team player

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Benton Harbor, MI. You will be the face of U-Haul, helping customers with rentals, inspecting equipment, and using U-Scan technology to dispatch and return units.

The role offers on-the-job education and potential bonuses upon completion of certification programs, with a focus on safety and customer satisfaction. Join a team committed to reliable service.