Epic Willow Analyst — Remote Clinical IT Expert

Jobot; San Francisco (CA); Remote; USD 96,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Flexible schedule

Job stability

Career growth

Job summary

Prestige Hospital System in San Francisco, CA seeks an Epic Willow Analyst for 3-6+ months contract. The role focuses on shaping clinical care within the APeX EHR, collaborating with clinicians and IT teams in a fast-paced consulting environment.

Ideal candidates have 5+ years of clinical app experience, Epic Willow and Epic Clinical Documentation certifications, and the ability to provide 24/7 support during go‑live and stabilization efforts.

Qualifications

• 5+ years of relevant experience in clinical application analysis, configuration, implementation, optimisation, or support, with demonstrated Epic Willow expertise.
• Current Epic Willow certification and Epic Clinical Documentation certification required.
• Broad and/or in‑depth knowledge of one or two clinical application specialty areas, including clinical workflows, documentation needs, and clinical practice standards.
• Demonstrated experience across the application lifecycle, including design, development, configuration, implementation, user support, training, maintenance, quality assurance, and system evaluation.
• Strong analytical and troubleshooting skills, with the ability to investigate complex issues, identify root causes, assess risks, and implement timely, effective solutions.

Responsibilities

• Design, configure, build, test, implement, and maintain Epic Willow application functionality in alignment with clinical processes, documentation requirements, and clinical practice standards.
• Act as the primary application expert and support contact, coordinating application issues throughout implementation, training, go‑live, stabilization, and ongoing operations.
• Analyze clinical and business workflows, policies, procedures, and operational constraints to identify requirements and recommend effective application solutions.
• Collaborate with clinicians to create or adapt written protocols and workflows that support consistent clinical practice and application use.
• Develop detailed functional and technical specifications documenting clinical processes, information flow, application behaviour, dependencies, risks, and anticipated impacts.
• Build and populate application databases and configuration tables during initial implementation and subsequent enhancements.
• Evaluate new releases and functionality, determine workflow implications, and recommend configuration changes that improve usability, efficiency, and clinical outcomes.
• Design and execute application and integrated testing, validate converted data, document results, and resolve defects before deployment.
• Support interoperability with third‑party systems and devices through coordinated requirements analysis, testing, and troubleshooting.
• Establish and maintain internal procedures, application documentation, and change control processes.
• Create training aids and deliver end‑user education on application functionality and clinical workflows, translating technical concepts into clear, practical guidance.
• Diagnose and resolve application problems promptly, using root‑cause analysis to develop, test, and implement sustainable solutions.
• Analyze system performance and testing data, prepare substantive reports, and communicate findings and recommendations to stakeholders.
• Serve as a technical resource to senior staff and managers on application functionality, efficiency, cost‑effectiveness, policy, and performance.
• Independently manage competing priorities, elevate risks appropriately, and collaborate across project and leadership teams to deliver high‑quality work on schedule.

Skills

Epic Willow expertise

Epic Willow certification

Clinical workflow knowledge

Analytical skills

Training skills

Job description

Prestige Hospital System in San Francisco, CA seeks an Epic Willow Analyst for 3-6+ months contract. The role focuses on shaping clinical care within the APeX EHR, collaborating with clinicians and IT teams in a fast-paced consulting environment.

Ideal candidates have 5+ years of clinical app experience, Epic Willow and Epic Clinical Documentation certifications, and the ability to provide 24/7 support during go‑live and stabilization efforts.