Epic Willow Application Analyst

Beacon Hill Staffing Group; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

Beacon Hill Staffing Group seeks an experienced Epic Willow Application Analyst to configure, build, test, and optimize its Epic Willow environment in a healthcare setting. The role partners with pharmacy, clinical, operational, and IT teams to translate business requirements into Epic functionality and support ongoing improvements.

The ideal candidate holds an active Epic Willow certification and has hands-on experience supporting Epic Willow in a live healthcare environment.

Qualifications

• Active Epic Willow certification.
• Hands-on Epic Willow support experience in a live healthcare environment.
• Strong experience with Epic build, configuration, testing, implementation, upgrades/releases, enhancements, and troubleshooting.

Responsibilities

• Serve as subject-matter expert for Epic Willow and pharmacy workflows.
• Configure, build, test, implement, and maintain Epic Willow functionality.
• Analyze clinical and pharmacy workflows and translate requirements into Epic solutions.
• Collaborate with pharmacists, clinicians, IT, and business users to identify system requirements.
• Support application upgrades, releases, testing, and implementation activities.
• Provide production support and troubleshoot Epic Willow issues.

Skills

Epic Willow knowledge

Analytical thinking

Communication skills

Cross-functional collaboration

Tools

Epic Willow platform

Job description

We are seeking an experienced Epic Willow Application Analyst to support the configuration, build, testing, implementation, and ongoing optimization of our clinical application environment. This individual will serve as an Epic Willow subject-matter expert, partnering closely with pharmacy, clinical, operational, and technical teams to analyze workflows, translate business requirements into Epic functionality, and ensure the system effectively supports pharmacy and clinical operations.

The ideal candidate will have an active Epic Willow certification along with hands‑on experience supporting Epic Willow in a live healthcare environment.

Key Responsibilities:

• Serve as a subject-matter expert for the Epic Willow application and related pharmacy workflows.
• Configure, build, test, implement, and maintain Epic Willow functionality.
• Analyze clinical and pharmacy workflows and translate operational requirements into effective Epic solutions.
• Partner with pharmacists, clinicians, application teams, IT stakeholders, and business users to identify system requirements and opportunities for improvement.
• Support application upgrades, releases, enhancements, testing, and implementation activities.
• Troubleshoot application issues and provide ongoing production support for Epic Willow.
• Perform root‑cause analysis and coordinate resolution of technical and workflow‑related issues.
• Develop and maintain system documentation, workflows, testing scripts, and support materials.
• Provide training and guidance to end users and internal support teams.
• Participate in application optimization initiatives designed to improve pharmacy workflows, patient safety, and operational efficiency.
• Collaborate with integration and technical teams to support interfaces and interoperability between Epic and other clinical systems.

Required Qualifications:

• Active Epic Willow certification.
• Hands‑on Epic Willow support experience within a live healthcare environment.
• Strong experience with Epic build and configuration, including testing, implementation, upgrades/releases, enhancements, and troubleshooting.
• Experience analyzing clinical and pharmacy workflows and translating operational requirements into Epic functionality.
• Strong end‑user and production support experience, including troubleshooting, training, and documentation.
• Ability to work effectively with clinical, pharmacy, operational, and technical stakeholders.
• Strong analytical, problem‑solving, and communication skills.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.