Epic Training Manager

Software Technology Inc; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Software Technology Inc. seeks an experienced leader to manage the enterprise Epic training program across DSOHF, overseeing strategy, curriculum, staff readiness and effectiveness during Epic implementations and upgrades.

You will lead trainers, develop materials, coordinate training for upgrades and new functionality, and partner with governance groups to ensure readiness and alignment with policies. This role requires 5+ years in Epic training program management, strong project management,

Qualifications

• 5+ years of Epic EHR training program management.
• 5 years Epic implementation, upgrade, or optimization experience.
• 3+ years leading Epic training teams.
• 3+ years developing Epic curricula and materials.
• 3+ years applying Epic training methodologies and adult learning principles.
• 3+ years project management and implementation experience.
• Epic certification/credentialing is highly desired.
• Experience in behavioral health, long-term care, or complex healthcare environments is desired.
• 2+ years managing training for multi-site or enterprise Epic environments.

Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Skills

Epic training program management

Epic implementation/upgrade experience

Leadership of training teams

Curriculum development

Adult learning principles

Project management

Epic certification/credentialing

Healthcare environments

Multi-site/enterprise training

Job description

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceEpic EHR training program managementRequired5YearsEpic implementation, upgrade, or optimization experienceRequired5YearsLeadership and management of Epic training teamsRequired3YearsDevelopment and management of Epic training curriculum and materialsRequired3YearsEpic training methodologies and adult learning principlesRequired3YearsProject management and implementation experienceRequired3YearsEpic certification/credentialingHighly desired0Experience supporting behavioral health, long-term care, or complex healthcare environmentsHighly desired2YearsExperience managing training for multi-site or enterprise Epic environmentsHighly desired2Years