Epic Training Manager

My3tech; North Carolina; On-site; USD 100,000 - 170,000; Full time

Job summary

My3tech is seeking an experienced leader to head our enterprise Epic training program, shaping training strategy, curriculum, staff readiness, and effectiveness across Epic implementations, upgrades, and workflow changes.

You will lead a team of trainers, coordinate curricula, assess readiness with governance groups, and report metrics to Epic leadership while standardizing processes across multiple clinical environments.

Qualifications

• Epic implementations, upgrades, or optimizations experience required.
• Experience leading enterprise Epic training teams and curricula development.
• Ability to coordinate training for upgrades and new functionality.
• Strong leadership, governance collaboration, and readiness planning.

Responsibilities

• Lead and manage the Epic training team and operations.
• Develop and maintain enterprise Epic training strategies and standards.
• Coordinate training for Epic upgrades and workflow changes.
• Partner with application managers, clinicians, and leadership to assess needs.
• Establish training plans, schedules, and readiness milestones.
• Monitor training effectiveness and user feedback; take corrective actions.
• Ensure content aligns with Epic workflows and policies.
• Support go-live and post-go-live training activities.
• Standardize training processes across facilities with diverse environments.
• Provide regular status reporting and risk recommendations to leadership.

Skills

Epic training leadership

Curriculum development

Training operations

Team leadership

Project management

Adult learning principles

Stakeholder engagement

Coordination of upgrades

Change management

Tools

Epic Software

Job description

Leads the enterprise Epic training program, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Epic EHR training program management

Required 5 Years

Epic implementation, upgrade, or optimization experience

Required 5 Years

Leadership and management of Epic training teams

Required 3 Years

Development and management of Epic training curriculum and materials

Required 3 Years

Epic training methodologies and adult learning principles

Required 3 Years

Project management and implementation experience

Required 3 Years

Epic certification/credentialing

Highly desired

Experience supporting behavioral health, long-term care, or complex healthcare environments

Highly desired 2 Years

Experience managing training for multi-site or enterprise Epic environments

Highly desired 2 Years