Epic Training Manager

ClinDCast, LLC; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

ClinDCast, LLC is seeking a senior Epic training leader to oversee enterprise training across DSOHF, guiding strategy, curriculum, staff readiness, and ongoing optimization for Epic implementations and upgrades. You will partner with Epic application managers, clinicians, and leadership to assess training needs, develop standards, and ensure go-live success across diverse clinical settings.

The role requires strong program management and adult-learning expertise, multi-site coordination, and

Qualifications

• 5+ years in Epic training program management.
• Experience with Epic implementation, upgrade, or optimization.
• Leadership and management of Epic training teams for enterprise environments.
• Development and management of Epic training curricula and materials.
• Knowledge of Epic training methodologies and adult learning principles.
• Project management and implementation experience in healthcare IT.
• Epic certification/credentialing is highly desirable.
• Experience supporting behavioral health, long-term care, or complex healthcare environments is highly desirable.
• Experience managing training for multi-site enterprise Epic environments is highly desirable.

Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Skills

Epic program mgmt

Epic impl/upgrade

Leadership of training teams

Curriculum development

Adult learning principles

Project management

Epic certification

Behavioral health/complex environments

Multi-site enterprise Epic

Job description

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Skills & Experience

• Epic EHR training program management Required 5 Years
• Epic implementation, upgrade, or optimization experience Required 5 Years
• Leadership and management of Epic training teams Required 3 Years
• Development and management of Epic training curriculum and materials Required 3 Years
• Epic training methodologies and adult learning principles Required 3 Years
• Project management and implementation experience Required 3 Years
• Epic certification/credentialing Highly desired
• Experience supporting behavioral health, long-term care, or complex healthcare environments Highly desired 2 Years
• Experience managing training for multi-site or enterprise Epic environments Highly desired 2 Years

ClinDCast offers Healthcare IT solutions and consulting services to payers, providers and life sciences organizations enabling them to enhance care delivery to patients.