Epic Training & Digital Support Specialist Behavioral Health

Community Health Network; Indianapolis (IN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Digital Support Specialist - Behavioral Health at Community Health Network provides expert end-user training and clinical/non-clinical application support with a focus on Epic systems. You will deliver high-quality training, offer hands-on support, and promote adoption across care settings.

Collaborating with IT, training, and operations teams, you will drive workflow integration, validate content, and continuously improve curricula while delivering engaging coaching in a hybrid work

Qualifications

• Bachelor’s Degree is required.
• A combination of education and experience may be considered in lieu of a degree.
• Minimum of two (2) years of healthcare and/or relevant IT training experience required.
• Strong instructional and presentation skills.
• Deep understanding of clinical workflows.
• Effective troubleshooting and communication abilities.
• Passion for continuous learning and improvement.

Responsibilities

• Coaching & Engagement and deliver virtual coaching and real-time support to end users.
• Lead onsite training events and analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.
• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.
• Epic Credentialing & Application Support: Credential in multiple Epic applications as needed.
• Provide at-the-elbow support during go-lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.
• Training Delivery & Facilitation: Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow SOPs.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Skills

Coaching & engagement

Virtual training

Onsite training

Communication skills

Problem solving

Education

Bachelor's Degree in Healthcare IT or related

Tools

Epic Credentialing

Epic Applications

IT training platforms

Job description

The Digital Support Specialist - Behavioral Health at Community Health Network provides expert end-user training and clinical/non-clinical application support with a focus on Epic systems. You will deliver high-quality training, offer hands-on support, and promote adoption across care settings.

Collaborating with IT, training, and operations teams, you will drive workflow integration, validate content, and continuously improve curricula while delivering engaging coaching in a hybrid work