Digital Support Specialist - Ambulatory - Hybrid

Community Health Network; Indianapolis (IN); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Community Health Network in Indianapolis is seeking a Digital Support Specialist focused on Epic systems who will blend end-user training with clinical and non-clinical application support. This role ensures smooth adoption and optimization of healthcare software across care settings.

You will deliver virtual coaching, lead onsite trainings, and collaborate with IT, training, and operations teams to improve workflows while maintaining patient-centered care.

Qualifications

• Bachelor’s degree required.
• Minimum of two years healthcare or IT training experience.
• Strong instructional and presentation skills.
• Deep understanding of clinical workflows.

Responsibilities

• Deliver virtual coaching and real-time end-user support.
• Lead onsite training events.
• Analyze system data to identify optimization opportunities.
• Document caregiver feedback for continuous improvement.
• Collaborate with IT, training, and operational teams to drive effective application use and workflow integration.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.

Skills

Communication skills

Team collaboration

Problem-solving

Training delivery

Instructional design

Education

Bachelor’s Degree

Tools

Epic

Job description

Digital Support Specialist - Ambulatory - Hybrid

Shadeland Ave
Indianapolis , IN 46256
United States

Shift

Day Job

Hours

8:00am - 5:00pm, Monday - Friday, with occasional evenings or weekends as needed

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Digital Support Specialist is a dual-function expert in end-user training and clinical/non-clinical application support, with a strong focus on Epic systems. This role delivers high-quality technical training, provides hands-on support, and ensures seamless adoption and optimization of applications across diverse care settings. The specialist collaborates with IT, training, and operational teams to drive effective application use and workflow integration.

Key Responsibilities:

Coaching & Engagement

• Deliver virtual coaching and real-time support to end users.


• Lead onsite training events


• Analyze system data to identify optimization opportunities.


• Document and share caregiver feedback for continuous improvement.


• Partner with Principal and Technical Trainers to ensure content accuracy.


• Observe workflows and suggest curriculum updates.


• Test and validate lesson plans in training environments.


• Identify and report build/workflow inconsistencies.

Epic Credentialing & Application Support

• Credential in multiple Epic applications as needed.


• Provide at-the-elbow support during go-lives, upgrades, and rounding.


• Offer workflow enhancement and general IT support.

Training Delivery & Facilitation

• Facilitate engaging classroom and virtual training sessions.


• Prepare materials and follow standard operating procedures.


• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Exceptional Skills and Qualifications

• Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.


• Bachelor’s Degree is required.


• A combination of education and experience may be considered in lieu of a degree.


• Minimum of two (2) years of healthcare and/or relevant IT training experience required.


• Strong instructional and presentation skills.


• Deep understanding of clinical workflows.


• Effective troubleshooting and communication abilities.


• Passion for continuous learning and improvement.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Remote / Work from Home / Virtual / Hybrid

Remote / Work from Home / Virtual / Hybrid